Senior Executive Relationship Manager - Business Development

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

• Support business development opportunities including, but not limited to, establishing new Issuing, Acquiring, Technology Usage, Network-to Network and Digital Wallet partners across the EMEA region. The focus is on establishing new and managing existing African Partners, specifically to increase DGN's acceptance coverage and utilize DGN's Digital and Chip (D-PAS) Technologies and BIN ranges for Issuing payment products.
• Responsible for managing business development in one or more countries, regions or industries. Serves as the relationship manager for multiple complex partner relationships. Performs market analyses and business development activities to drive profitable sales volume.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• Explore new partnership opportunities that drive acceptance and volume growth.
• Manage client portfolio to retain and grow existing business by exploring acceptance and volume growth.
• Drive internal processes including; development of communications, account management, approval requests and contract negotiations, compliance and risk management.
• Identify new network Partners: Research and profile potential target. Provide business insights to the DFS management based on the learning of the market, culture and the potential organization. Present findings and opportunities to management.
• Assist in the introduction of the Network Alliance and Wallet partnership concept, Global Card, Digital Payments and D-PAS technologies to potential partners as required
• Actively participate in the business development cycle, including internal review, initial pitch and project management
• Coordinate efforts among internal business units, including legal, finance, risk and compliance, operations, pricing , product and marketing, etc. to support the business needs
• Assist with planning, modeling, and document preparation for client engagement and internal process management
• Prepare executive summary and management presentation for internal audience
• Actively co-ordinate efforts with the DFS Operations, Risk and Compliance, Product, International Acceptance, Pricing and Marketing teams to support the implementation
• Support collaboration between the Client, the DGN project manager and DN/DCI operation team to ensure successful implementation
• Support the Partner to launch the program / sign on Issuing and Acquiring Banks where required and assist in provide marketing best practices to the Partner for the program and
• Act as a liaison between DFS internal teams, the Partner as required to provide client support
• Coordinate efforts with International Acceptance, Marketing and Product teams for providing acceptance where required in the top priority markets for the Partner's product users
• Actively participate in workshops, planning sessions and on-going technical and operational meetings
• Identify potential risks and issues and communicate through appropriate internal channels in a timely manner to develop mitigation and resolution
• Effectively communicate across internal business units and to the DFS management
• Keep track of the progress against the plan and provide status update for the management

• Bachelors degree in Business Administration and Management, Finance, Marketing or related
• Payments, Relationship Management or Marketing experience
• Technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies) to support digital partners
• In lieu of degree, Payments, Relationship Management or Marketing experience

• Primarily remain in a stationary position.
• Occasionally move about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• "Travel up to 50% of the time."

• Extensive business development experience within the Payments industry
• A solid understanding of client engagement, business negotiation, financial modelling and project management
• A good knowledge of Card, Mobile and Payments Technologies, International and Domestic Card Schemes; Issuing, Acquiring, Pricing, Operations and Policy
• Excellent people and communication skills.
• Ability to carry out tasks and meet the deadlines with minimum supervision. Some project management skills required.
• A good team player, willing to jump in and support team oriented goals and objectives.
• Multi-lingual could be an advantage