Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for end to end process owner support for Credit Dispute Resolution , including strategy development, performance analysis, and executive and decision support analysis. Develops and manages the core operational elements of the card credit bureau dispute process. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• Develops operational strategies for enhancing customer experience and reducing customer effort during Discover Card credit bureau dispute process
• Works closely with Analytics to make data-driven recommendations that further reduce/automate manual processes in the disputes process to drive down expenses and reduce risk
• Provides thought leadership & strategic thinking to solve complex business problems and independently recommend and implement solutions.
• Designs business requirements and success criteria to agile teams for technical improvements. Completes pre and post install assessments to ensure projects were implemented on time, and meet business requirements
• Collaborates with Compliance, Risk and Operational partners to ensure compliance with regulatory requirements
• Creates and maintains controls and monitoring mechanisms to satisfy internal and external regulatory requirements for multiple FCRA regulated processes .

• Bachelor's degree in Business Administration and Management, Mathematics, Statistics or Analytics
• 2+ years of Analytical, Financial services (e.g. credit card, banking, insurance or similar) or consulting.
• In lieu of degree, 4+ years of experience in Analytical, Financial services (e.g. credit card, banking, insurance or similar) or consulting.

• Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.
• Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.
• Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No
• Primarily, where is this job performed? Primarily performed indoors in an office setting.
• Does this job require the ability to operate equipment or machinery? Select all that apply. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Does this job require the ability to communicate verbally or in written form? Select all that apply. Ability to communicate verbally.; Ability to communicate in written form.
• Does the job require travel? Travel up to 10% of the time.
• Does this role require testing or assessments to measure the ability to perform the job? No

• Bachelor's degree in Business Administration and Management,
• 1+ years Managing Projects
• 1+ Compliance/risk management experience

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan