Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

The candidate will lead a cross-functional project to strengthen data and system functionality to comply with the Discover Network rules and operational regulations. In addition, the work will include a host of data improvements for a faster more thorough dispute investigation and enable reporting transparency. In addition, this position will be responsible for working with business risk partners to evaluate our RCSA methodology and strengthen compliance for the Product. The position will be reviewing critical business processes, developing risk statements, mapping controls and regulations, identifying gaps, and determining inherent and residual risk in support of our annual review.

How You'll Do It

• Serves as the primary liaison between business partners and operations teams for servicing processes.
• Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.
• Relationship management with business partners and management of system related projects from idea to implementation.
• Ensures sound operational processes and procedures are developed and documented.
• Develops any necessary remediation plans and ensure their timely completion.
• Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.
• Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.
• Implementation of Bank/Network Dispute Gap closure
• Network Release Compliance (2x annually)
• RCSA - reviewing critical business processes, developing risk statements, mapping controls and regulations, identifying gaps, and determining inherent and residual risk.
• Develop do not Recognize Minimization Strategy
• Simplify Customer case strategy to eliminate multiple communications

Qualifications You'll Need

The Basics

• Bachelor's degree in Business Administration and Management, Social Sciences or related
• 6+ years' Customer service, Financial Services Operations or related experience
• In lieu of degree 8+ years' Applicable line of business [Deposits, Personal Loans, Student Loans], or related experience

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.

Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.

Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No

Primarily, where is this job performed? Primarily performed indoors in an office setting.

Does this job require the ability to operate equipment or machinery? Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Does this job require the ability to communicate verbally or in written form? Ability to communicate verbally.; Ability to communicate in written form.

Does the job require travel? No

Bonus Points If You Have

• Master's degree in degree in Business Administration and Management, Art, Social Sciences or related

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:
The application window for this position is anticipated to close on Dec-16-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:
The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.