Principal Business Risk Control Specialist - International Client Services

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

This role will have a wide range of responsibilities as part of a team managing settlement balancing, reconciliations and system configuration for partners. This position will also be the liaison to the enterprise-wide Legal, Compliance and Business Risk functions. This person will develop business-unit specific approaches and ensure accurate and timely implementation across all risk management disciplines and all areas in the International Settlement organization. This individual will direct the business compliance and operational risk/control activities within Settlement which may include risk assessment, controls, procedure documentation, process design, control workflow/systems, reporting, testing, remediation and third-party management. This includes education and training for business partners to ensure compliance with and implementation of all regulations and regulatory trends. This individual will evaluate current operations across International Settlement, to identify areas for enhancements and work with business partners to implement these processes. It will be this person's directive to understand how legal, technology and business process changes are implemented and evaluate potential impacts. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

• Provide education and monitor Settlement employees on requirements of company policies and standards related to risk and control ownership, the development and execution of new products and services and control testing.
• Development and implementation of job aids and tools to facilitate efficient completion of policy and standard requirements.
• Ensure effective identification and implementation of controls to manage operational, financial and compliance risks. Act as subject matter expert on efficient processes to maintain an accurate library of Settlement's risks and controls.
• Oversee timely completion of control design reviews and compliance risk assessments. Monitor the risk and control environment for weaknesses and identify solutions to improve the effectiveness and efficiency of controls.
• Oversee timely completion of annual control testing (BUTM) plan.

• Provides education and monitor Settlement employees on the requirements of company policies and standards related to Risk Reporting, Operational Risk Events, Root Cause Analysis, Consumer Complaints and Issues Management.
• Oversee development and implementation of job aids and tools to facilitate efficient completion of policy and standard requirements.
• Manage timely, accurate creation and distribution of OREs, complaints data and monthly risk reports; discuss results with DFS Sr. Leadership.
• Oversee timely completion of consumer remediation projects.
• Ensure a detailed escalation plan is in place for risk issues and leveraged when necessary.

• Assist Sr. Manager or Director with oversight of larger team via periodic coaching and review of work for employees.

• Complete complex projects in the areas of Exam Management, Control Workflow and Standardization Solutions, Business Continuity Planning, Corporate and Departmental Continuous Improvement.
• Develop, implement and administer control standardization and workflow solutions.
• Develop continuous monitoring exception reports for critical business processes.

• Bachelors Business Administration and Management or related
• Financial services, Marketing, Compliance, Internal Audit Operations or Vendor Management areas or related
• In lieu of education, Financial services, Marketing, Compliance, Internal Audit Operations or Vendor Management areas or related

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Cross functional knowledge of the Payment Network Industry focusing on Financial Services, Compliance, Internal Audit, Risk or Operations strongly desirable.
• People Management skills
• Strong relationship building skills with multiple internal stakeholders and a client focused approach with the ability to interact across all management levels.
• People Management
• Analytical, problem solving and critical thinking skills.
• Able to prioritize and manage multiple parallel projects and issues.
• Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
• Effective written and verbal communication skills with all levels of employees and management; including managing expectations, communicating issues, risks and opportunities.
• Certification in Control Self Assessment, Certified Internal Auditor, Certified Public Accountant (CPA) or Certified Regulatory Compliance Manager