Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you're going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!
Our next classes start in October of 2024.
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We've got you covered. We are currently hiring for the for the following start time:
- 3:30 PM EST (OH, NJ, MD, DE, PA)
- 2:30 PM CST (IL)
- 1:30 PM MDT (UT)
- 12:30 PM MST (AZ)
Note: Shifts are Monday - Friday with weekends as assigned.
What You'll Do
- Responsible for handling complex non-routine customer service inquiries and problems for the majority of all call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These complex non-routine customer inquiries may require deviation from standard screens, scripts and procedures.
- Navigates a computerized system for responding and/or troubleshooting to customer questions.
- Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
- If working from home, you will need a quiet workspace so you can focus on our customers. You'll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
- We'll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You'll also have the best coaches to help you deliver the best service!
How You'll Do It
- Handles complex non-routine customer service inquiries and problems for the majority of all call type functions via telephone, digital or chat channels. These complex non-routine customer inquiries may require deviation from standard screens, scripts and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Utilizes effective verbal communication and problem solving skills to handle complex customer service inquiries.
- Uses discretionary authority to satisfy the customer within reasonable limits including but not limited to adjustments, credit limit increases and complex solutions.
- Navigates a computerized system for responding and/or troubleshooting to customer questions.
- Documents customer files.
Qualifications You'll Need
The Basics
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
- Primarily remain in a stationary position.
- No required movement about the work environment to complete the major responsibilities of the job.
- Primarily performed indoors in an office setting.
- Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
- Ability to communicate verbally.
- Ability to communicate in written form.
Bonus Points If You Have
- H.S. Diploma or GED
- 1+ Years of Customer Service Experience
- 4+ Years of Discover Retention Lead Account Specialist Experience
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
#INDDFS
#ZRDFS
#Remote
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Application Deadline:
The application window for this position is anticipated to close on Oct-12-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between to . Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.