Job Description:

We know you're going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in January of 2025.
We've got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

• 8:00 AM - 2:30 PM EST (OH, PA, NJ, MD, DE)
• 6:00 AM - 12:30 PM MST (AZ, UT)

Note: Shifts are Monday - Friday with weekends as assigned.

What You'll Do

• The first point of contact for general inbound calls and will scrub inbound and outbound leads prior to Borrower being transferred to initiate application
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management
• If working from home, you will need a quiet workspace so you can focus on our customers. You'll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
• We'll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You'll also have the best coaches to help you deliver the best service!

How You'll Do It

• Collects documents required to render an initial credit decision.
• Validates data entry points and issues required loan disclosures
• Handles customer inquires on account status and requirements, triages technical questions.
• Pre-qualifies customer loan inquires.
• Reviews and requests data to adhere to regulatory requirements.

Qualifications You'll Need
The Basic

• H.S. Diploma or GED
• In lieu of education, 2+ years Customer Service or mortgage related position

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 1+ years Customer Service or mortgage related position
• Sales experience

This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008 and is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on Discover's review of your criminal history, credit report, information available through NMLS, and any other information relevant to a determination by Discover that you demonstrate financial responsibility, good character, and general fitness for the position. Your continued employment in this position would be contingent upon compliance with the SAFE Act and the Dodd Frank/Truth in Lending Act Loan Originator requirements. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.
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A credit screening may be required for some roles within Discover Home Lending.

Application Deadline:
The application window for this position is anticipated to close on Nov-28-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:
The base pay for this position generally ranges between $17.50 to $24.77. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.