About Dialpad
Work Beautifully
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
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About the team
Instrumental in the success, effectiveness and scalability of our Dialpad Sales Organization, our operations teams are critical to the employees and customers of Dialpad. The Sales Operations organization is responsible for delivering the absolute highest levels of support and visibility to our Sales teams to ensure we are delivering on industry-leading efficiency across the Sales org. Using your problem-solving skills, technical aptitude with reporting tools, and cross-functional relationships, this role will aim to support and assist our internal teams to drive success and efficiencies for the sales teams.
Your role
As a member of the Sales Operations team, you will focus on providing reporting, insights/analysis and process support for our Sales teams. You will respond to and work on internal questions and requests regarding data accuracy, reporting needs, best data practices and other ad-hoc requests. This is a team that requires quick and accurate responses with a high level of attention to detail.
What you’ll do
Work effectively with internal support departments to develop effective sales strategies
Generate ad-hoc reports and dashboards
Work cross functionally to develop new reporting and automate processes
Prepare QBR and presentations to support sales
Support the annual sales planning process
Manage Territory and Quota-Setting throughout the year
Assist in weekly sales call facilitation
Implement new technologies as needed to support the sales teams
Respond to internal inquiries via email ticketing system, phone and chat
Validate data in our systems is up to date and accurate
Skills you’ll bring
Minimum 5+ years’ experience working in an operations role
Experience working in successful customer-centric hyper-growth companies
Salesforce experience required
Experience with a BI Tool (DOMO, Microsoft PowerBI, Tableau, etc.)
Attention to detail and experience working with large complex datasets
Superior written and verbal communication skills, analytical skills, and ability to follow detailed processes
Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
Strong business acumen to ensure we are asking the right questions from the requestor in order to deliver on reporting or analysis that adds value
Ability to work cross departmentally
Who you are
Able to work 9am - 5pm Western, Central or Eastern Time
Positive team player who embraces a team-first attitude and contributes to overall team success
Willing to learn and take on new challenges each day
Able to adapt quickly to an ever-changing environment
Goal oriented and motivated to meet and exceed established KPI’s
Excited to work with data and find ways to improve our current processes
Able to establish rapport and gain situational awareness quickly within our cross functional teams
Experience with SaaS providers an asset
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.