About the team

Dialpad’s Billing team plays a critical role in achieving corporate financial objectives. The billing team is responsible for timely billing, as well as resolving any customer related billing disputes. The Billing team works closely with Deal Desk, Orders & CS teams to make sure that all orders are processed and billed accurately.

Dialpad’s Senior Billing Manager will be primarily responsible for managing the billing team and creating efficiencies to reduce month end billing time . In this role, you’ll provide management with accurate and timely metrics and will work cross functionally to create efficiencies in the current processes. In addition, you will play a key role in the implementation of SuiteBilling.

Your role

As a Senior Billing Manager, you’ll own the billing process from order to invoice including all processes and system improvements. You’ll work closely with the Dealdesk, CS, Sales, Collections & Revenue teams to assist with metrics, goals, and to align on processes.

This position reports to our Senior Manager, Revenue & Billing and has the opportunity to be based in our USA or Canada Office.

What you’ll do [i,e., Responsibilities]

• Manage the Global Billing team located in India, US & Argentina


• Report on billings and other metrics to senior management


• Collaborate with other cross functional business partners such as Collections, Revenue, Deals Desk, Orders, RevOps, CS, Sales, Legal, Product Engineering, IT, Billing Support to improve the billing process and customer experience


• Lead process improvement projects and other system implementation projects related to the billing cycle

Skills you’ll bring [i,e., Qualifications]

• Bachelor's degree in Design or equivalent practical experience.


• 5+ years of relevant billing experience


• 3+ years of People Management experience


• Extensive Experience in both Enterprise B2B and High Volume B2C Billing


• A Customer Service mindset


• Netsuite & SuiteBilling experience


• Telecommunications industry experience would be a bonus

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.