Guinness Storehouse Assistant, Visitor Experience Team
Permanent Contracts and Fixed Term Contracts Available
Full Time
Closing Date: October 12, 2024
Overview:
Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world's leading tourist attraction welcoming millions of visitors every year. Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story. In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your unique contributions, as we unlock a brighter, more exciting future together. If this resonates with you, come join us at the Home of Guinness.
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We are seeking experienced Storehouse Assistants to join our team. The ideal candidate will have a proven track record in delivering best in class customer service and demonstrating a strong passion for working in the hospitality industry. The purpose of the role is to act as a Guinness Ambassador, to be welcoming and engaging with Guinness Storehouse visitors and ensure they receive courteous, friendly, and professional assistance always.
Responsibilities:
Customer Service Excellence:
- Maintain a high standard of customer service throughout the experience.
- Ensure that all customers receive prompt and courteous service, and their needs are met efficiently.
- Handle customer complaints or issues promptly and effectively, striving for customer satisfaction.
Operations
- Guinness Storehouse Assistants are accountable for Core Standards and the Guinness Storehouse Mystery Visitor Experience.
- Guinness Storehouse Assistants are responsible for the delivery of key Interact and Engage activities.
- Guinness Storehouse Assistants will tutor visitors in the art of tasting and pouring Guinness; will deliver visitor orientation and other interactive showcase experiences as required. Assistants must be confident at presenting interactive experiences as required.
- Guinness Storehouse Assistants will act as Guinness ambassadors during guided tours with media/ VIP's/tour operators/ language schools/ Diageo representatives.
- Guinness Storehouse Assistants will be assigned to various teams - Quality, Engagement, EH&S, Team Trainer as the business requires and are expected to represent the business across these teams.
- Guinness Storehouse Assistants are responsible for ensuring quality standards and responsible service of alcohol guidelines are adhered to while serving Guinness, as well as back of house quality responsibilities.
- Guinness Storehouse Assistants must ensure all cash and credit transactions are carried out accurately.
- Maintain a safe and clean environment, adhering to health and safety standards.
Qualifications:
- Leaving Cert or equivalent
- Fluent English Speaker, 2nd language highly desirable - French, Spanish, Italian, German, or Chinese
- Must have experience in public speaking/entertaining/performing.
- Must have 1 years' experience working with customers face to face in hospitality/ tourism/bars.
To be a success you will need to show the following:
- Confident creative mindset with ability to innovate & implement brand perfect initiatives.
- Excellent people skills & quick to generate stakeholder contacts that can push our agenda efficiently.
- High professional standards.
- Self-motivated and able to motivate others.
- Has excellent operational experience in a customer facing environment.
- Demonstrates enthusiasm and energy in the delivery of excellent customer experiences.
Join our Visitor Experience team and lead a dedicated group of professionals in providing exceptional customer service, delivering world class premium experiences, maintaining excellent beer quality, and fostering a positive work environment. If you are passionate about delivering outstanding experiences and developing within the hospitality industry, we invite you to apply for this role.
Working with Us
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
- Contemporary work life balance policies and wellbeing activities
- Generous holiday allowance
- Lunch allowance
- Product allowance
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
If you have a genuine passion for our craft, our character and consumer experiences, then help us continue the story and build a great career in the process.
Feel inspired? Then this may be the opportunity for you.