Senior Analyst - Employee Experience - Payroll team

Job Description :
Context/Scope:
Diageo Global Business Operations is a multi-functional global shared services function established to liberate and equip markets to deliver the Diageo Performance Ambition. This is achieved through:

• The delivery of world class end to end process execution
• Generating performance enhancing insights from data
• Providing CPG leading digital capabilities and solutions

All underpinned by secure and stable operations and putting customers and consumers at the heart of everything we do.

The Payroll Operations Team within the Employee Experience Tower contributed to the delivery of payroll for Diageo across Europe & Africa; constantly liaising with 3rd party Service Providers.

• The role will be responsible to ensure timely and accurate payments made to all Diageo Employees in scope

• Liaising with employees across the business and multiple countries
• Partnering with outsourced payroll provider on all the above payrolls. Complexity - Answering tax queries, maternity and other LOA questions, calculating advances, collating overtime and following monthly checklists and calendars to ensure all data processed accurately and within agreed timeframes. Completing in a compliant manner following our GBP Payroll controls.
• High degree of technical knowledge required on multi country payrolls

• Liaising and building relationships with Diageo internal teams both upstream and downstream, specifically market HR, technical and finance functions, work towards simplifying the ways of working
• Build and maintain excellent relationship with concerned payroll provider
• Support and coach team members on the payroll technical queries

• Validate the payrolls inputs (from business teams) and outputs (from the vendors) and administer accurate and timely payrolls for the countries assigned
• Prepare detailed variance analysis for quality analysis
• Interaction and relationship management with the payroll service providers of the countries assigned
• A quality mindset, eye for detail in delivering the payrolls in line with the compliance requirements and service at the heart of everything we do
• Ensure all employee queries are answered in time, co-ordinating with vendors
• Complete tasks in a compliant manner ensuring adherence to Data Privacy and Compliance principles.
• Handle payroll audit (internal & external) for the region
• Manage the payment setup for markets assigned
• Provide root cause analysis on the issues identified and ensure that the team members are made aware of the issues
• Collaborate with the wider GBO/Market teams to provide solutions to issues identified
• Standardize, help document, challenge status quo and repeat the cycle
• Familiar with Payroll year end activities
• Ability to adapt to changes, if required by business
• Should be flexible to accommodate time based on region supporting
• Attention to minute details and good thought process
• Responsible for payment setup for all vendors and reconciliations
• Responsible for CARM control execution for the assigned markets
• Be available for any data collation as part of the annual activities and audit support activities
• Play a pivotal role in supporting finance team to close any finance reconciliation issues.
• All queries from employees and other key stakeholders are resolved satisfactorily within agreed timelines
• Maintain technical knowledge of Statutory payments and deductions

• 3-5 years of Experience in Payroll Processing for a particular region
• Bachelor's degree in Accounting/Business Administration or equivalent from an accredited university
• Excellent communication skills with the ability to work across geographies and cultures
• Ability to quickly understand and apply market legislation affecting payroll and statutory reporting.
• MS Office expertise
• Good at MS Office tools
• Working knowledge on ServiceNow ticketing system
• Ability to understand complex payroll environments and uncover issues, process problems
• Comfortable talking with internal & external teams and building links
• Ability to work in a fast paced, changing environment while still providing quality services
• Strong high-reaching personality, self-motivated and self-managing
• Strong written and verbal communication, as wells as time management skills
• Strong team orientation and ability to build cross-functional relationships
• Be able to take the lead in making improvements and resolving issues
• Experience in responding to vendor & employee queries through email or ticketing system
• Ability to handle multiple countries with strong prioritization skills
• Ability to make sophisticated situations simple and facilitate clear, fact-based decision making