About us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, Gordons, and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform, and how we create shared value.
Our ambition is to create the best performing, most trusted, and respected Consumer Products Company in the world. To achieve these, we need the world's very best people.
Feel inspired? Then this may be the opportunity for you.
About You
We're looking for an individual with a drive to be the best by building great relationships with the customers and key stakeholders.
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Responsibilities:
- Manages and handles more complex accounts on a day-to-day transaction of the business (Cash Clearing,Order Releasing )
- Processes adhoc request transactions -More complex accounts
- Helps oversee any UAT testing on the scope process as needed
- Responsible on a smooth Month End Closing activities
- Checks/validates / drives resolution on technical issues in Order releasing and Cash clearing
- Brings idea on the process bottlenecks and challenges and works out with Line Manager
- Attends Stakeholders/Business Partners connect as needed
- Supports Continous Improvement Projects of the Business
- Point of Contact during BCP, if identified as Critical Resource
- Provides documents to Audit team as needed and check , validates completeness of request
- Coordinates any issues and challenges that need support of a Line Manager to help drive resolution
- Work closely with Stakeholders/Business Partners/FC Leads and serves as first line of contact to more complex markets that require significant amount of stakeholder management
- Resolves Credit and Control issues that the role holder can resolve himself/herself without any external intervention, forward more complex issues to the OTC lead Team that need further support and resolution
- Highlight any potential process and knowledge gap and ensure proper resolution and process improvement.
- Works out with the team during month end closing activities and acts as a first line resolution owner before escalating to Line Manager
Experience required/Skills/Capabilities/Languages
- At least 5 years of customer service or support experience
- Willingness and ability to build great relationships with Customers.
- Proactive, solution-focused mind-set and positive "can do" attitude.
- Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary.
- Initiative in participating to projects that promotes efficiency and process improvement
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Character Is Everything
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