Purpose of the role

The Credit Controller role is the first contact of the Finance Teams regarding Account Receivables Management. The role is responsible for ensuring customer reconciliation and cash collection leading to increase cash flow, reduce bad & old debt and mitigate risk related to non-collection.

It ensures proper operation of processes from incoming payment allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and reporting. Service Delivery entails issue resolution and close business partnering with the customer service, finance and commercial market teams.

Diageo Capabilities

• Strong analytical skills.
• Excellent interpersonal and communication skills with stakeholders.
• Generating ideas for issue resolution and service improvement.
• Takes ownership for delivering on promises, speaks up when operational standards are not accomplished.
• Ability to effectively prioritize customer issues and build on customer knowledge when making decisions.
• Deliver on promise.
• Accuracy and attention to details.
• Drive Customer Service attitude.
• Ability to build great relationships with customers.
• Proactively find solutions and create possibilities.
• Understands the need to create high performance teams and supports the actions of others to deliver this.
• Positive ‘can do' attitude.
• Good team player.
• Be creative, take risks, generate ideas and move them to action
• Be a great business partner (work side by side with other areas creating value to the company).
• Coach peers; work on their development and support them to perform at their best.
• Proactively give and request feedback.
• Understand the controls and governance required, work within these and always speak up if they are not met.

• Proactive cash collection.
• Handle daily order release.
• Handle customer queries and drive issue resolution (e.g. price, delivery issues).
• Manage relationship with customers, with the market (business decision support, commercial managers, finance manager, Supply Team, Warehouse) and internally (e.g. Customer Service Team, Financial Controller Team, STP Team).
• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes).
• Manage customer ledger (up-to-date information about overdue items) according to KPI's (RC, texting, reconciliation).
• Continuously improve processes to drive customer satisfaction and promote service efficiency.
• Maintain customer and process documentation.
• Generation of daily, weekly and monthly reports regarding debt collection and cash/overdue forecasting.
• Continuously improve the Credit Control / A&P / Customer Spend process.
• Actively promote the CARM Control agenda.
• Continuously support system and process improvement initiatives.
• Give input regarding to cash forecasting.
• Support OTC following up functions and processing activities (clearing, customer spend processing).
• Ensure invoices are created on a timely manner, RFT.
• Ensure all SAP documents are billed and delivered to customers.
• Input to internal/external audits.
• Adhere to controls/compliance environment.
• Works on the compliant, efficient and effective management of financial assets and resources in line with business strategy and operational requirements.
• Focuses on monitoring, reporting and management of financial processes and specialist administration services.
• Provides advice and guidance as well as ensuring appropriate financial governance and controls are in place.
• Brings strong knowledge of end-to-end business processes, applications and systems, Enterprise Resource Planning e.g. S4, digital innovation in respective area of expertise that facilitates transformation to groundbreaking capability building.
• Plan and manage core financial processes.
• May be involved in processes such as credit control, cash management and the management of banking operations, as well as incoming and outgoing payments and internal allocations.

• College or university degree
• Strong analytical skills
• Strong interpersonal and communication skills
• Very strong customer service attitude
• Strong MS Office knowledge
• Fluent English

• System skills (SAP knowledge)
• Has some financial knowledge or willingness to learn financial transactions.
• Having an overview of market and customer specifics.