About Diageo
At Diageo, we're more than just a global leader in beverage alcohol-we're a dynamic and vibrant company where passion, innovation, and legacy come together to create something extraordinary. Born from the rich heritage of legendary brands that have been celebrated for generations, Diageo has become a global powerhouse in the beverage alcohol industry. With iconic names like Johnnie Walker, Guinness, Tanqueray, Smirnoff, and Baileys-each with its own storied legacy-we are proud to be part of moments that people cherish in over 180 countries around the world.
Our purpose, Celebrating life, every day, everywhere, is at the heart of everything we do. We believe in creating moments of connection and joy, turning everyday experiences into unforgettable memories. Whether it's a toast among friends or a celebration of life's milestones, our brands are crafted to make every occasion special.
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About the Job
Context/Scope:
The STP Service Delivery department is responsible to ensure that Source to Pay processes (including Purchase to Pay and Tactical Procurement) are working optimally & efficiently, are well controlled and drive value for Diageo, also ensuring control agenda (SOX compliance) across all areas as well.
The first point of contact for both Internal collaborators and suppliers is our Market Advisor and Supplier Specialist regarding any STP issues, theye works closely with Requestors and other STP Service Delivery Teams to ensure all STP issues are proactively picked up, resolved or channelled to the relevant GDBS team for resolution.
Organizational Context
Business Global Operation Bogota is a multi-functional shared service centre that is handling DIAGEO-wide transactions across various regions. Processes in scope are: Sell to Cash, Source to Pay, Financial Controlling, Financial Planning & Reporting, Treasury. GBO is a multicultural, multi-language environment.
Financial
DBS STP is interacting with some 20.000 vendors treating some 550.000 invoices per year. It addresses an external spend of £4 billion across the supply, marketing and indirect categories with Diageo operating in over 80 markets worldwide and with offices in around 180 countries.
Market Complexity
The Global STP Service Delivery team is a global organisation with multiple locations including Budapest, Bangalore, Manila and Bogota. The department supports Diageo markets in all regions including Europe, NAM, LAC, Africa and APAC.
Relationships:
- Cross Business: Global, Regional and In-market PTP/Procurement/Finance teams and collaborators
- Internal: GDBS STP Service Delivery, FC, RTR, OTC Teams in all DBS locations
- External: 3rd party vendors delivering technical support to Diageo
Responsibilities
- Validate and sign off the accurate processing of payments for Latin America region in accordance with global policies and CARM Controls.
- Ensure timely and accurate processing of payments, Banks Transfers and Direct debit by reviewing and supervising the related controls and reports.
- Validate issues evidenced in the process of payments and detonate corrective actions looking for issue resolution.
- Achieve critical important metrics by understanding the impact of them and pursuing the relevant process improvements
- Supports team leader to deliver insights on the overall team performance and O&Rs identified in BAU operation
- Ensure all the relevant STP controls are operated and adhered to in their area of work.
- Be part of the approval process under bank platforms (second signature).
- When needed, supports payment processing to ensure team's SLA.
- Supervise timely and accurate resolution of queries and service requests flowing in for the designated region.
- Handle partner concerns and high priority issues.
- Contribute ideas, energy, passion, and support to the continuous improvement of the Source to Pay process.
- Provide input to monthly Service Review call and ensure main critical metrics consistently meet the target.
- Support and follow-up on continuous improvement projects, conducting global conversations and having active participation in each of the projects.
Purpose of Role
This role is in charge to implement, validate and control a range of transactional financial processes and tasks accurately and efficiently, following global policies, standards, processes, and internal controls. Insights processes in this position, means will work closely with In Market Company representatives of different levels and departments as well as relevant third parties.
Supports on first-hand to team leader on insights preparation, bank approvals, process monitoring and continuous improvement initiatives delivery to provide value creation from payment Processing team to GBO and the markets in scope
Qualifications and Experience Required
Qualifications
- Bachelor's degree such as but not limited to, BCom, BBA, BBM
- Spanish, English B1 level or higher and Portuguese is a plus.
Experience
- Lead of SAP ERP FI and MM Modules
- 3-4 years of experience in a computerized accounting department of a large, reputable commercial organization.
- Analysis ability to provide insights and make fast improvements
- Customer care and team playing skills.
- Agile work attitude.
Essential Skills:
- Good understanding of accounts payable process.
- Experience in payment processing or treasury operations.
- Understanding of accounting
- Tax requirements understanding
Essential Abilities:
- Can do attitude in aiming for solutions taking business requirements in consideration.
- Confirmed experience of building, developing and sustaining relationships with key collaborators.
- Internal controls awareness.
- Good communicative and influencing capabilities taking care of collaborators.
Potential Barriers for success would be:
- Insufficiently open-minded and not flexible to strong process and systems driven environment.
- Insufficient STP process and system awareness and insights
- Lack of communication and collaboratorleadership skillss