About the Sales Team
Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.
We're operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We'll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.
About Modern Retail team
Modern Retail is one of the channels under the Commercial team, responsible for managing leading off-trade customers such as Sam's Club, Costco, HEMA, Lawson, Family Mart, KKV, and others.
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About the role
The Key Account Sales Supervisor is responsible for managing and growing relationships with key accounts, key stores, driving sales performance, and ensuring customer satisfaction. This role involves implementing sales strategies, achieving outlet pos and depletion targets, coordinating with internal teams, and analyzing market trends to maximize account potential and strengthen long-term partnerships.
Role Responsibilities
- Manage and develop strong relationships with key accounts and key stores to ensure customer satisfaction and retention.
- Achieve sales targets (both pos and outlet depletion) and contribute to overall revenue growth.
- Develop and implement sales strategies tailored to key accounts.
- Monitor and analyze sales data, market trends, and competitor activities.
- Negotiate contracts, pricing, and terms to secure profitable partnerships.
- Coordinate with internal teams (customer marketing, data analyze, finance, etc.) to meet account requirements.
- Provide regular updates and reports on account performance.
- Identify and pursue opportunities to expand product penetration within accounts.
- Address and resolve customer concerns or issues promptly.
- Train and mentor merchandizer and PG.
Experience / skills required
Experience:
- Bachelor's degree in Business, Marketing, or a related field (preferred).
- Relevant experience in key account management, modern retail accounts exposure would be a plus.
- Proven track record of achieving sales targets and managing key client relationships.
Skills:
- Strong communication and interpersonal skills to build and maintain client relationships.
- Ability to analyze sales data and market trends to assist developing actionable strategies.
- With organization and attention to detail.
- Proficiency in Microsoft Office software, and other relevant tools.
- Results-driven mindset with a focus on customer satisfaction.
- Ability to work under pressure and meet deadlines.
Working with Us
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
About Us
From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing's changed. We're the world's leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy. And it's why we reward them with the career-defining opportunities that they deserve.
Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world's very best people.
We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.
Feel inspired? Then this may be the opportunity for you.