Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Sales Operations Manager

AT Diageo
Diageo

Sales Operations Manager

Johannesburg, South Africa

Job Title - Sales Operations Manager

About the Function - Sales
Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We're operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We'll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

Purpose of the role

Want more jobs like this?

Get jobs in Johannesburg, South Africa delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

To provide the Commercial Organisation, and Channels, with reliable Data and Reporting Solutions to gather, store, monitor, track and report on Sales Execution Data & External Sales data

About the role
1. Identify/design, implement and optimise effective processes and systems.
2. Implement automated Reports to facilitate detailed analysis and drive growth
3. Facilitate operational excellence to drive Everyday Outlet Execution Standards
4. Drive a robust Sales Incentive Program (SIP) tracker & Process
5. Partner with internal and external data suppliers to guarantee the integrity of data

Role Responsibility
Identify/design, implement and optimise effective processes and systems
• Review current processes and systems to understand business information and how systems integrate
• Liaise with stakeholders to establish and address needs to develop outputs like SIT (Stock in Trade), Sales out data, etc.
• Manage and approve system project-specific to ensure quality and data integrity
• Collaborate with external vendors to deliver reports to meet business needs
• Monitor and maintain processes and systems to ensure efficiency and sustainability
• Audit processes and systems to ensure business needs are met and identify areas for improvement
• Suggest and plan for systems and processes enhancements
• Manage Back Office processes like targets setting, initiative planning, and data validation

Reporting & SIP tracking to facilitate analysis and drive growth
• Facilitate alignment of business strategy with customer strategy
• Develop a robust Sales Incentive Programme Tracker
• Ensure SIP accuracy and provide insights to results
• Provide feedback on reporting when necessary
• Align reports to business objectives

Facilitate operational excellence
• Understand the expectations of stakeholders
• Monitor and measure operational activities and key outputs
• Engage with operational team to facilitate and support achievement of excellence
• Ensure the integrity of data
• Identify projects to streamline areas for improvement

Partner with internal and external data suppliers to guarantee the integrity of data
• Data is complete (no gaps)
• Data is accurate (no errors)
• Data is on time (not late)
• Data is secure
• Weekly maintenance (updates and refresh)
• Make accessible to the Business

Financial
Responsible for managing the Commercial NIV/NSV & EU Budget when reporting to the Channel Heads with Target vs Actuals
Close Reliance on Finance to provide the correct level of details
Managing & Controlling Tracking of actuals vs budget on the SIP tracker for Pay-out to individuals end of each Quarter

Market Complexity
Dealing with:
• Internal and External Business Stakeholders across the business
• Project Management and Multiple team Collaborations
• Internal & External Vendors
• Customers for data sharing and ensuring data integrity
• Internal & External Global Stakeholders
• Budget controls and management for Coupa payments
• Managing internal, external business expectations

Leadership and Functional
Key Leadership Capabilities:
• Dealing with day-to-day ambiguity & problem solving ability
• Proven Commercial acumen with strong focus on analytical skills, with the ability to translate into actionable insights
• Great analytical skills and a high attention to detail
• Need to be flexible, entrepreneurial, and ability to work with multiple stakeholders
• Decision Quality
• Results orientated, with a proven record of success
• Peer relationship building skills
• Data centric & Customer focus
• Priority setting
• People Management
• Remote Stakeholder management & meeting etiquette
• Be Influential so Peers and team can be lead
• Performance management
• Project Management
• Multi-functional team Collaboration
• Delegation
• Judgemental
• Driven
• Emotional Intelligence
• Trustworthiness & Integrity

Key Functional Capabilities:
• Excellent Excel, Microsoft Office and Power BI capability
• Excellent communication skills (written and verbal)
• Excellent planning skills
• Data & Report proficiency
• System development
• Back end systems Knowledge and Understanding
• Problem solver
• Collaborator
• Analytical & Insights driven
• Team player
• Self-motivated
• Passionate & Energetic
• System & report Integration
• Achiever

Experience / skills required
Minimum 7 - 10 years' Technical experience:
• Business Intelligence Systems Management including solution design and implementation
• Data Warehouse and Report Design (incl. automation)
• System Integration
• Qlikview, Power BI, Databricks, Sharepoint
• BI solution management
• Report generation with Commercial acumen
• Operating in complex, fast paced, multi-channelled FMCG settings
• Strong knowledge & demonstrated delivery in challenging data system environments (Fault finding, problem solving,etc)
• Data management (incl. Master Data)
• Back office set-up understanding
• Reporting & report structuring
• Front end system of device understanding

In addition to this, the candidate should display influential, accountable and adaptable behavior and have high drive.

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Client-provided location(s): Johannesburg, South Africa
Job ID: Diageo-JR1107129
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Pension
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led

Company Videos

Hear directly from employees about what it is like to work at Diageo.