Retail Associate
Edinburgh, Scotland - Johnnie Walker Princes Street
30 Hour Permanent Diageo Contract Available & Part Time or Full Time Agency Contracts Available
Closing Date: October 8, 2024
About Us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.
This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build memorable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It's a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
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About the Role
You will focus on providing an excellent customer service to our guests, visiting the home of Johnnie Walker. You will strive to exceed customer expectations, going above and beyond to build memorable experiences and contribute to each visitor's time in our outstanding site.
Our luxury Sales Associates will sell a wide range of our portfolio and build tailored sales experiences to our customers from around the world in order to support their whisky exploration. With the support of our training programme you'll be able to harness this knowledge in order to upsell and be a true brand ambassador, educating and highlighting the delights of our portfolio to customers.
Alongside serving customers, you'll play a key role in the merchandising, upselling, inventory control and overall operations of the store. To work in our Sales team, you'll be passionate about drinks culture and customer trends, as well as being a great teammate, collaborating with management and various teams throughout Johnnie Walker Princes Street.
About You
To be successful, you'll need retail (or related) experience and be guided by a customer-first attitude. You'll have the ability to build personalised experiences in accordance to customer needs by interpreting their desires, make purchase suggestions and ensure each customer has an outstanding experience when visiting our store.
You'll have experience working within a target driven environment to achieve individual and team objectives, dealing with a high volume of customer footfall. As Johnnie Walker and our whisky portfolio are premium brands throughout the world, previous experience working within a luxury sales environment is preferable but not crucial.
Working with Us
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
- Product allowance and membership discounts
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Feel inspired? Create a future worth celebrating with us!