About the role

3PL Quality lead role will work closely with TPO Manager, 3PL Planning & Production team to ensure adherence to Diageo standards including Global Risk Management Standards (GRMS), QMS, BTMs and product specification.

Role Responsibilities:

• Ensure adherence to Diageo's standards including global risk management standards, quality management standards, BTMs and specifications
• Owner of brand technical equity with 3PL, ensure that brand equity is not compromised.
• As a Quality lead, provide, advise and technical support to 3PL Production team regarding our brands.
• The role holder will be first point of contact of any Quality or Food Safety variances and issues during manufacturing processes.
• Collaborate with all material suppliers on liquid compliance.
• Co-ordinate 3PL Projects/Innovations trials.
• Provide Technical expertise for 3PL projects & trials conducted.
• Understanding of Root Cause Analysis process.
• Monitors, Analyse and Communicate Quality performance trends
• Collaborate with Planning & Procurement to manage any materials close to expiry with suppliers.
• Risk Management methodologies & mitigation thereof.

• Collaborate with 3PL to ensure HACCP, FSSC 22000 & ISO 9001 requirements are met regarding with 3PL regarding Diageo products .
• Manage Customer & Consumer complaints process with 3PL & that reporting is done within the required Diageo timelines.

• Understanding of the Diageo Manufacturing Excellence Program: Quality, HSE, Risk Management, Controls-Compliance-Ethics (or similar in another Global and advanced CPG company)
• Understanding of overall supply chain practice in Diageo and/or a CPG company: Planning, Procurement, Manufacturing, Logistics and Customer Service, cost structures and value chains.
• Ensure 3PLs have a robust Product recall / traceability process that gets tested at least twice a year.
• Demonstrates role model behaviour and coaches' others to follow a consistent approach and go beyond mandatory minimum requirements.
• Experience in external auditing, & Project management.
• Proactively leverages the learning curriculums and materials on Diageo Academy and other sources to continuously grow and develop in role.
• Track TPO partner environmental performance, challenge constructively and support improvement initiatives to deliver improvement in line with Diageo Society 2030 commitments.

• Practical experience of quality/food safety audit delivery in a manufacturing environment. Lead audit training is an advantage.
• Able to lead or work effectively in cross-functional teams
• Inspire and motivate employees in the Co-packer's according to Diageo Purpose, Values and principles.
• Analytical capability: able to make a Root Cause Analysis and drive corrective & improvement actions from there
• Ability to develop tactical action plans
• Good verbal and written communication skills.

• BSc Degree/ Diploma in Food-Tech, Bio-Tech & Food Science or Equivalent
• 5-7 years' experience of FMCG
• Experience in i Prior experience in Managing a team.
• Supplier auditing experience an advantage.
• Experience in implementation of HACCP SANS 10330.
• Experience in implementation of FSSC 22000.
• Experience I implementation of ISO 9001.
• Knowledge of liquid blending will be an advantage.
• Knowledge of OHSA will be an advantage.
• Understanding of NEMA will be an advantage.