Key responsibilities will be;

• Lead / support the investigations of quality non-conformances quickly and effectively to minimise impact utilising DMIAC methodology, 5WHY, Fishbone and 8D principles
• Leads / supports robust continuous improvement plans relating to customer complaints, quality non-conformance and site audits
• Support the implementation of the Quality AOP for the site / site group
• Root cause and escape point analysis
• Support activity in relation to ISO 9001 and FSSC22000 requirements
• Focus on inspection and disgorge activity to drive inventory reduction

About You

The ideal candidate will demonstrate proactive structured problem-solving skills with a focus on corrective and preventative actions.

Previous roles in an FMCG environment with knowledge of quality processes or proven experience in a quality discipline in other industries would elevate your application.

You should be continually looking to develop and drive a zero-defect culture with an emphasis on compliance, Health & Safety, and Food Safety standards, while understanding site regulatory requirements and internal policies, mentoring others to develop their understanding.

Implement corrective action plans where required to provide permanent solutions relating to end of line defects or consumer complaints.

Interpretation and handling of data to make fact-based process quality decisions leading to trends analysis and improvement opportunities throughout the hall.

To be successful in this role, you will need;

• Experience in a technical or quality support function is preferred
• Appreciation of ISO Quality Management and FSSC22000 systems
• Experience of SAP (or MRP systems), Quality system (Infinity QS, Harford, Pinnacle) would be beneficial
• Excellent problem solving and analytical skills
• Relevant IBD qualification (General Certificate in Spirits/Beer Packaging) or willing to complete within 12 months
• Excellent interpersonal skills with the ability to communicate effectively and appropriately with key stakeholders

Working with us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Our purpose is to celebrate life, every day, everywhere. And crafting an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most diverse and inclusive culture makes for a better business and a better world.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.

Join us, and be part of an organisation that embraces diversity in the broadest possible sense. This means that you will be encouraged and celebrated for who you are just by being you. You'll be part of - and help build - an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.

About Us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Join us to collaborate, explore, and innovate as you build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and unlock a brighter, more exciting future

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. To achieve this, we need the world's very best people. We're looking for people with curiosity, creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.