Context/Scope

The wider Employee Experience Team is part of Diageo Business Services, providing HR and Learning Admin/Operations support to 23,000 employees in 70+ countries worldwide and 8,000 colleagues in Joint Ventures and Diageo distributors. The team is a key enabler of process excellence and a strategic partner improving employee experience.

The MyHUB HR & Process Excellence Capability team within the Process Excellence area drives a collaborative global HR technology and process change culture. We are strategic partners who advocate and enable MyHUB (powered by the ServiceNow platform) HR technology changes as well as fostering a Process Excellence Key User community throughout GHRO.

Purpose of Role

• Advocate for and continuously improve the License to Operate model that our GBO Employee Experience teams (such as HR Operations and Workday/MyHUB Business Analysts) need to follow to fulfil HR processes in accordance with audit controls and KPI expectations,
• Partner with HR Operations & Process Management LT to sustain a network of Process Excellence Super Users, and drive that network to identify knowledge gaps, to help deliver training material, and to help share awareness of technology/process changes,
• Technically advise above stakeholders when gathering requirements to ensure developments are fit for purpose and captured/delivered in a standardised, controlled way, according to best practice and internal design principles.

• Establish LTO metrics in partnership with GBO Employee Experience team leadership.
• Stay up to date with industry best practice around LTO models that would optimise operational efficiency, improve employee experience, or add value to HR processes.
• Continuously monitor LTO compliance and take actions to improve compliance, in partnership with GBO Employee Experience teams.
• Establish and sustain a team of Key Users, involving them as champions in the change management process.
• Develop the Key User team, equipping them to help you identify knowledge and training gaps.
• Proactively partner with Workday Business Analysts, Global Process Owners, and MyHUB Business Analysts to identify future training needs because of technology or process changes.
• Communicate LTO metrics to key stakeholders, illustrating training opportunities and outcomes.
• Analyse HR CSAT feedback and Escalation data to identify customer-facing training opportunities.
• Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams.
• Be a strong communicator, able to successfully engage and influence stakeholders at different levels of understanding to achieve progress.
• Partner with the HR Learning Operations to implement LTO training courses and scoring based off your analyses.
• Ensure new joiners and existing team members of GBO Employee Experience teams are included in the LTO model.

• Must have English-language fluency, able to articulate with excellent verbal and written communication skills.
• Must have proven experience in stakeholder management and ability to self-manage effectively.
• Must have proven experience in co-ordinating Key User / Super User teams, or in regularly identifying and solving training opportunities.

• Ideally 5+ years of experience working as part of a multinational HR Shared Services organization with exposure to different global markets.
• Ideally 2+ years of experience working within a process capability role, or of organising a Licence to operate model.
• Ideally certified as a Business Process Professional (CBPP), or Six Sigma Green Belt Professional, or a Professional in Learning and Performance (CPLP).