About Us :
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 27,000 dedicated people come together at Diageo to build the magic behind our much-loved brands.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose hard-working minds helped craft the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with hard-working people from all corners of the world. Together, you'll innovate and push boundaries, crafting a more inclusive and balanced future that we can all be proud of.
With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our encouraging culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
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Purpose of Role
The Global Apps Governance CoE focus is to simplify, standardize and streamline all process across the COEs. The team also focuses on handling the project demands coming into COEs. We continue to evolve our delivery operating model whilst extending our processes into other areas and applications. We have continued to focus on reducing cost and improving quality whilst minimising delivery risk, improving speed and providing complete visibility. This role has Global reach and reports into the Global Apps Governance Manager while collaborating with the Business Relationship Management teams, Enterprise Operations teams, dedicated external IS service providers and Support teams to deliver and embed ‘outstanding' solutions. The specialist will work with Diageo PMs, BAs, BPs and Super users as well as the internal CoE teams who supply design, build and test capabilities. They will also be involved in re-designing/streamlining processes across CoEs as needed - processes could be resource process or finance process or ITSM processes followed by the CoE teams. An eye for continuous improvement is crucial for this role. The specialist will ensure the Global Apps Governance COE deliver the change at the right cost, with the right quality and the right service.
Responsibilities
The key accountabilities of the role are as below -
1. Delivery of Global Apps Governance CoE service to the projects
2. Monitor and report on the performance of projects and other key operational metrics across COEs
3. Handle issues and risks and raise appropriately
4. Support the resourcing and finance process across CoEs by working closely with Vendor Management, Resource Management, Finance and Procurement team
5. Look to drive continuous improvement within the Governance CoE process
6. Work with the SIAM team to ensure ITSM processes is setup and adhered to by the COEs.
We are looking for a candidate with university/college degree with 8-12 years of experience in IT Project management and ITSM processes. A strong work experience in Change and Incident process is a must. Expertise in Issue management, vendor management, internal and external customer management is required. An ITIL Foundation certification is mandatory. Should be flexible working for various time zones as per the business criticality.
7.Manage Release Management on Release Planning, Release Execution and Reporting.