Purpose of Role
The Analyst - Delivery Governance(SAP) focus is to simplify, standardize and streamline all process across the COEs. The team also focuses on handling the project demands coming into COEs.
We continue to evolve our delivery operating model whilst extending our processes into other areas and applications. We have continued to focus on reducing cost and improving quality whilst minimising delivery risk, improving speed and providing complete clarity with the Business Relationship Management teams, Enterprise Operations teams, dedicated external IS service providers and Support teams to deliver and embed ‘outstanding' solutions. The specialist will work with Diageo PMs, BAs, BPs and Super users as well as the internal CoE teams who supply design, build and test capabilities.
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They will also be involved in re-designing/streamlining processes across CoEs as needed - processes could be resource process or finance process or ITSM processes followed by the CoE teams.
An eye for continuous improvement is critical for this role. The specialist will ensure the Global Apps Governance COE deliver the change at the right cost, with the right quality and the right service.
Responsibilities:
The key accountabilities of the role are as below -
1. Delivery of SAP projects by following the Governance model
2. Monitor and report on the performance of projects and other key operational metrics across COEs.
3. Handle issues and risks and intensify appropriately.
4. Support the resourcing and finance process across CoEs by working closely with Vendor Management, Resource Management, Finance and Procurement team.
5. Look to drive continuous improvement within the Governance CoE process.
6. Work with the SIAM team to ensure ITSM processes is setup and adhered to by the COEs.
7. Handle all the project demands that come into Corporate Functions Value Stream - Corporate Functions, People & Cross- Functional Capabilities.
8. Control & govern the end-to-end demand process by establishing a bridge among the PDM, PM & D&T capability teams.
9. Govern all the Improvement processes (SAC, TAC, New Plant)
10. Ensure that the demand ways of working is followed by the capability teams and deal with performance measurement, reporting & monitoring and resource requirements across Corporate functions Value Stream - Corporate Functions, People & Cross- Functional Capabilities
11. Delivery Governance undertakes lot of initiatives either to introduce or streamline ways of working with regards to Handling the project demands, leading the resources and finances by closely working with the key stakeholders - Capability owners, PM, PDM, Resourcing team and Finance team.
12. Prepare dashboards and share to leadership on the updates on Projects, SACs, TACs.
13. Connect with all the Value stream Owners to ensure detailed project delivery.
We are looking for a candidate with university/college degree with 8-10 years of experience in IT Project management and ITSM processes. A strong work experience in Change and Incident process is a must. Expertise in Project Management. Cost Management, Issue management, vendor management, internal and external partner management is required. An ITIL Foundation certification or any other Project Management certification would be I required. Should be flexible working for various time zones as per the business criticality.