Key Account Manager

Role Purpose

Strategic Vision:

• Ability to understand and align the company's goals with the needs of key clients.
• Drive long-term strategies to foster strong relationships and business growth.
• Identify opportunities for innovation and continuous improvement in client service. Own, develop and drive the relationships and commercial agenda with customers - this is a customer facing role first and foremost

• Client Centric Mindset
• Lead with a focus on understanding the client's business objectives, pain points, and key success factors
• Develop customer management capability

• Lead efforts to solve complex client challenges and issues in a timely manner.
• Make informed decisions that positively impact both the client and the business.

• Work closely with internal teams (e.g., sales, marketing, product development, customer service) to ensure client needs are met.
• Serve as the point of escalation for resolving client issues, ensuring seamless communication across departments.

• Develop truly world class collaborative customer partnerships and strategies
• Management of profit and NSV targets - "owning the numbers"
• Motivate sales teams behind clear, simple and powerful customer strategies.
• Develop and orchestrate end-to-end relationships via a cross functional network within Diageo and the customer base
• Manage multiple commercial, marketing, supply and financial touch points internally and externally
• Contract Management
• Drive the highest standards of execution for all specified channels.
• Data-Driven Insights

• Develop and co-ordinate tailored brand activity by channel and major customer.
• Nielsen interpretation and development of corrective action plans.
• Develop accurate forecasting through demand planning resource
• Monitoring, evaluating and advising on Brand/Customer volume, trends and dynamics.
• Create and develop world class account plans
• Implement and develop appropriate KPI's

• Suitable university degree.
• High cognitive ability

• 6-10 years' experience gained across commercial and other functions - cross functional experience an advantage.
• Minimum 2 - 3 years Key Account Management experience or leading account team
• Cross functional integration and coordination
• Joint Business Planning knowledge and experience at strategic level
• Exposure across different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales)
• Track record of success in highly demanding sales organizations (FMCG) and in alcoholic beverages