ROLE PROFILE
Job Title:
Junior Manager, Supplier Experience
Level:
L5C
Reports To:
STP Governance/Transformation Senior Manager
Location
Bangalore
Organizational Context
Enterprise Operations is a multi-functional shared service centre that is managing DIAGEO-wide transactions across various regions. Processes in scope are: Consumer to Cash, Source to Pay, Financial Control, Planning & Reporting, and Treasury. Business Services is a multicultural, multi-language environment.
Financial
This role will be responsible for ensuring time spent on Projects is allocated on a regular basis in Planview to allow accurate financial reporting against a Project
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Market Complexity
The STP Governance & Transformation team has a global remit across STP Systems & Processes servicing most of Diageo's markets and users across all regions including Europe, NAM, LAC, Africa and APAC.
Relationships:
- Cross Business: Global, Regional and In-market Teams, Global IS Community including Programme/Project teams, Project stakeholders as well as other Process teams (Financial Control, E2E Commercial, Data).
- Internal: STP Service Delivery, STP Governance, STP Systems Admin teams across Budapest, Bogota, Bangalore, Nairobi and Manila.
- External: 3rd Party IS Service providers (eg. Infosys, TCS)
These relationships will encompass people based in a variety of locations and across multiple cultures, languages and time-zones.
Leadership Responsibilities
The role is responsible for supporting the efficient delivery of Diageo's Project Portfolio & internal Improvement Pipeline.
The following leadership standards apply:
- Manage people for success - provide support to colleagues
- Be authentic - build good relationships across the STP landscape at all levels
- Find Solutions - Be imaginative in finding solutions to issues & move them to action
- Connect to the Diageo Purpose - Show pride in Diageo; act as a positive representative of the company and our reputation.
- Consistently Deliver Great Performance - Work with your Manager to define clear priorities & objectives. Demonstrate brilliant execution. Understand the controls and governance required in your area.
- Grow Yourself - Develop and apply self-awareness, grow your capability and experience
Responsibilities
The STP Governance/Transformation SME (L5C) is responsible for:
- Supporting the STP Governance Manager to deliver the current & future project portfolio with STP impact
- Providing Business Analysis & SME input to efficiently deliver Projects
- Ensuring Project Delivery is aligned to the STP Global Process Framework
- Support transformation of the existing STP process with their knowledge of the best in class, fit for purpose process'
- Ensuring robust designs and limiting process deviations to only statutory and legal requirements
- Supporting delivery of the internal STP Process Improvement pipeline
- Support process knowledge gaps within the team
- Ability to work effectively across business requirements and technical solutions
- Identifying opportunities for process improvement and pre-empting compliance issues
- Effective Business Partnering with Key Stakeholders across Diageo to ensure the insights into their projects & change requirements
The job holder may be instructed by his/her immediate superior to perform all tasks directly or indirectly related, additional or supplementary to the scope of duties defined in this role profile
Top 3-5 Accountabilities
Delivery of STP related projects assigned:
- Gap analysis is aligned, reviewed & approved
- Future design is robust, aligns to STP Global Process Framework & is reviewed and approved
Support delivery of STP process improvement pipeline:
- Input to & support delivery of the STP Improvement Pipeline
- Understand the future Process Framework of STP
Supporting team in knowledge gaps:
- Provide support to colleagues when required
Champion Compliance agenda across ALL STP Systems & Process
- Ensure all CARM requirements are met for new process designs
- Ensure that all internal system & process control procedures are followed
Qualifications and Experience Required
Key Criteria to be successful in this role:
- Competent in STP systems & processes and working knowledge of Tactical Procurement , PTP and T&E processes
- Knowledge of STP Governance framework, Controls and Key performance indicators
- Competent in PACE Agile delivery
- Competent in leading Analyse & Design phases of a project
- Basic People Management skills
- Competent in working with remote teams
- Good experience of building, developing and sustaining relationships with key stakeholders
- Proven track record of driving successful change
- Understands the role of Internal controls
- Able to work proactively and effectively in cross functional and global team at all levels in an organisation
Skills Required:
- SME expertise in STP Systems & Processes (SAP, Coupa, Newgen, Concur)
- Knowledge of ARIS Process Modular preferred
- Project management experience preferred
- Good leadership skills
- Solution oriented approach to challenge existing ways of working and to drive complex changes through effective stakeholder management
- Good communication skills
- Proactive approach with tenacity and drive to succeed
- Ability to motivate others
- Flexible on shift timings / night shift
Flexible Working options / Travel requirements
Per Local Policy
Some travel may be required but not extensive.