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Junior Customer Experience Customer Service Advisor

AT Diageo
Diageo

Junior Customer Experience Customer Service Advisor

Budapest, Hungary

Job Title: Junior Customer Experience Executive

Location: Budapest

Contract Term: Permanent

About us

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.

About the function

The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Budapest, Bangalore, Bogotá, and Manila as well as satellite locations such as Belfast, Warsaw, Madrid, Athens and Turin. We provide insight, analysis, and provocation to our markets on our key areas of specialism such as debtors management & credit risk management.

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About the role

Commercial Experience deals with approx. 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.

The role drives Customer satisfaction through service excellence.

  • Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, flag and eliminate reoccurring issues (service, dispute, data or technical related)
  • Proactive out of stock management, involve Customer to the decision by offering alternatives
  • Handle phone orders and Customer initiated order amendments in SAP
  • Take ownership of incoming queries from Customers
  • Raise and respond to Internal Query Management ticket on time as appropriate
  • Update customer contact details and knowledge book regularly
  • Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and Process Excellence Teams
  • Actively promote the CARM (Sarbanes Oxley) / Control agenda
  • Reporting to support Customer communication and root cause analysis


About you
  • Excellent and proven customer service attitude
  • Fluent English language skills
  • College or university Degree
  • Financial knowledge
  • Commercial Experience process knowledge and working experience
  • Good knowledge of internal and external business partners
  • Good MS Office knowledge


Benefits
  • Unique Family Leave opportunity
  • We work without border - you will work with people from all over the world
  • You will deal with world class brand portfolio
  • Wide variety of thematic events, afterwork activities organized by employee communities
  • Product Allowance to purchase company products from the staff shop
  • We won the Fittest Workplace Award, of course we have a Gym
  • Urban legend is true, we do have a Rooftop Bar


Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Client-provided location(s): Budapest, Hungary
Job ID: Diageo-JR1104817
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Pension
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led

Company Videos

Hear directly from employees about what it is like to work at Diageo.