Purpose of the Role
The Order Entry Advisor Junior role ensures proper operation of processes from incoming orders to final deliveries with continuous order-to-ship and end-to-end issue resolution.
The role is responsible for delivering high-level customer service, ensuring on time order entering with the minimum possible of manual errors, strictly adhered to internal control procedures and guaranteeing all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
The order Entry Advisor has constant interaction with OM team, to make corrections and alerts on orders to avoid losing sale.
Top Accountabilities
- Managing incoming orders processes, including EDI ordering (Idoc. corrections, issue resolution for EDI related problems).
- Reprocess of orders in case of non-stock availability or price difference
- First point of contact for Order Management Executive Teams.
- Maximising customer satisfaction level and order entry accuracy.
- Communication with OTC supporting functions and processing activities (billing).
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Qualifications and Experience Required
Essential
- College degree.
- Good customer service attitude.
- Good interpersonal and communication skills.
- Good MS Office knowledge (intermediate Excel )
- Ability to do recurring work
Desirable
- English
- Understanding of end to end supply operational process.
- SAP knowledge
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.
We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.