- Job Posting Title: Junior Analyst, Credit Control & Credit Risk Management
Location: Bogotá
Type of Contract: Permanent
About us:
From Arthur Guinness to Johnnie Walker, our business was founded on people of excellent character, and in 250 years, nothings changed. We're the world's leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy. And it's why we reward them with the career-defining opportunities that they deserve. Our ambition is to build the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world's very best people.
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Purpose
The Credit Controller role is the first contact of the Finance Teams regarding Account Receivables Management. The role is responsible for ensuring customer reconciliation and cash collection leading to increase cash flow, reduce bad & old debt and mitigate risk related to non-collection.
It ensures proper operation of processes from incoming payment allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and reporting. Service Delivery entails issue resolution and close business partnering with the customer service, finance and commercial market teams.
Accountabilities
- Proactive cash collection.
- Handle daily order release.
- Handle customer queries and drive issue resolution (e.g. price, delivery issues).
- Manage relationship with customers, with the market (business decision support, commercial managers, finance manager, Supply Team, Warehouse) and internally (e.g. Customer Service Team, Financial Controller Team, STP Team).
- Manage credit risk (monitor payment behaviour of customers and propose credit limit changes).
- Manage customer ledger (up-to-date information about overdue items) according to KPI's (RC, texting, reconciliation).
- Continuously improve processes to drive customer satisfaction and promote service efficiency.
- Maintain customer and process documentation.
- Generation of daily, weekly and monthly reports regarding debt collection and cash/overdue forecasting.
- Continuously improve the Credit Control / A&P / Customer Spend process.
- Actively promote the CARM Control agenda.
- Continuously support system and process improvement initiatives.
- Give input regarding to cash forecasting.
- Support OTC following up functions and processing activities (clearing, customer spend processing).
- Ensure invoices are created on a timely manner, RFT.
- Ensure all SAP documents are billed and delivered to customers.
- Input to internal/external audits.
- Adhere to controls/compliance environment.
- Keep Process Documentation actualized and accurate
Grade differentiators
Entry:
• Performs routine activities in a structured environment - typically on one service line only
• Works under supervision, uses little discretion. Is expected to seek guidance in unexpected situations.
Mid:
• Performs a range of work activities in varied environments. Works without frequent reference to others.
• Uses limited discretion in resolving issues or enquiries. May contribute to routine issue resolution.
Higher:
• Performs a range of work, sometimes complex and non-routine, in a variety of environments.
• Investigates, defines and resolves complex issues.
• Supports less experienced staff
Qualifications / experience
- College or university degree
- Strong analytical skills
- Strong interpersonal and communication skills
- Very strong customer service attitude
- Strong MS Office knowledge
- Fluent
- English
- System skills (SAP knowledge)
- Has some financial knowledge or willingness to learn financial transactions.
- Having an overview of market and customer specifics.
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Our purpose is to celebrate life, every day, everywhere. And crafting an inclusive culture, where everyone feels valued and listened to, is an important part of this.
We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.
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