About Diageo
At Diageo, we're more than just a global leader in beverage alcohol-we're a dynamic and vibrant company where passion, innovation, and legacy come together to create something extraordinary. Born from the rich heritage of legendary brands that have been celebrated for generations, Diageo has become a global powerhouse in the beverage alcohol industry. With iconic names like Johnnie Walker, Guinness, Tanqueray, Smirnoff, and Baileys-each with its own storied legacy-we are proud to be part of moments that people cherish in over 180 countries around the world.
Our purpose, Celebrating life, every day, everywhere, is at the heart of everything we do. We believe in creating moments of connection and joy, turning everyday experiences into unforgettable memories. Whether it's a toast among friends or a celebration of life's achievements, our brands are crafted to make every occasion special.
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About the Job
Commercial Experience Credit Controller
The Credit Controller role is the first contact of the Finance Teams regarding Account Receivables Management. The role is responsible for ensuring customer reconciliation and cash collection leading to increase cash flow, reduce bad & old debt and mitigate risk related to non-collection.
It ensures accurate operation of processes from incoming payment allocation to customer ledger maintenance, outstanding follow up and overdue management, including credit limit control and reporting. Service Delivery entails issue resolution and close business partnering with the customer service, finance and commercial market teams.
- Proactive cash collection.
- Handle daily order release.
- Handle customer queries and drive issue resolution (e.g. price, delivery issues).
- Be a great partner with customers, with the market (business decision support, commercial managers, finance manager, Supply Team, Warehouse) and internally (e.g. Customer Service Team, Financial Controller Team, STP Team).
- Handle credit risk (supervise payment behaviour of customers and propose credit limit changes).
- Lead customer ledger (up-to-date information about overdue items) according to KPI's (RC, texting, reconciliation).
- Continuously improve processes to drive customer happiness and promote service efficiency.
- Maintain customer and process documentation.
- Generation of daily, weekly and monthly reports regarding debt collection and cash/overdue forecasting.
- Continuously improve the Credit Control / A&P / Customer Spend process.
- Actively promote the CARM Control agenda.
- Continuously support system and improvement in execution initiatives.
- Give input regarding to cash forecasting.
- Support OTC following up functions and processing activities (clearing, customer spend processing).
- Ensure invoices are built on a timely manner, RFT.
- Ensure all SAP documents are billed and delivered to customers.
- Input to internal/external audits.
- Enforce to controls/compliance environment.
- Keep Process Documentation actualized and accurate.
Qualifications / experience
Essential
- College or university degree
- Strong analytical skills
- Strong interpersonal and communication skills
- Very strong customer service attitude
- Strong MS Office knowledge
- Proficient English
Desirable
- System skills (SAP knowledge)
- Has some financial knowledge or willingness to learn financial transactions.
- Having an overview of market and customer specifics.