Job Title: HR Operations Specialist - French
Location: Budapest
Contract terms: Permanent
About us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life.
About the function
Global HR Operations (GHRO) is part of Diageo Business Services, providing HR support to 23,000 employees in 70+ countries, worldwide. Services - amongst many others - include Resourcing, On-boarding, Off-boarding Compensation & Reward administration and Payroll.
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GHRO is the foundation for Diageo in achieving its HR strategy and is a key enabler in excellent employee & manager experience with people processes.
JML is a set of activities associated with the Onboarding and Offboarding processes, striving to provide excellent experience for employees as well as simple, trusted services for Line managers.
About the Role
The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers' need and appropriate response. They receive and process requests (including document generation) and enquiries using the technology and documentation provided. The JML Specialist will have specialist knowledge and will handle cases end to resolution. This team will provide a streamlined, consistent and highly effective range of services for its customers with key focus on providing best in class on- and offboarding experience.
- proactive and hard-working customer service
- finding solutions and embedding smart results to drive continuous improvement
- share ideas and solutions with senior partners allowing them to build their knowledge and reputation.
- building strong relationships within the markets globally and all partners will create diversity and further stretch in the role.
- Delivers service to agreed performance levels and beyond. SLA targets relate to: Speed to close queries, Data and Documentation Accuracy and Customer Satisfaction.
- Serve as key contact/liaison with local HR in market to ensure that the process, including notifications, reflect current ways of working.
- Leads activities relating to all workload on the Service Now query management system, including comprehensive notes and audit trails.
- Monitor the completion of the Employee and Line Manager on- and offboarding activities including joiner/mover/leaver processes (Follow-up calls and emails).
- Handle all queries with partners related to on- and offboarding process via e-mail and phone.
- Run outstanding business processes for movers.
- Handle requests of Onboarding/Offboarding Questionnaires.
- Generate certificate of service, letter requirements.
- Handle requests for Exit Interview.
- Creates and issue legal employment documentation with high accuracy (using Doc Genie, Workday and ServiceNow) and maintains master document templates.
- Liaise with other HR teams to complete processes, diagnose issues and improve handoffs (IA, Fleet, Payroll, Benefits Providers etc).
- Satisfy compliance requirements (e.g. Complete system reconciliations where needed, assemble offline instructions in ServiceNow) with special attention to General Data Protection Rules (GDPR)
What you will bring
- Excellent customer service skills
- Fluent in English AND French. Additional language skill is an advantage.
- Understands and has a deep knowledge of HR policies, procedures, and practices and able to advise on them in a clear and consistent way
- Ability to analyse, interpret and use data. Have a keen eye for detail, and a huge passion for maintaining accurate data.
- Working knowledge of all components of the HR Operating Model
- Ability to understand process principles and consistent application
- Ensures agreed deliverables and service levels are met to defined SLA's
- Reviews processes and provides feedback in order to assist in continuous process improvement
- Ability to prioritise effectively
- Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response.
Benefits
- Unique Family Leave opportunity
- We work without border - you will work with people from all over the world
- You will deal with world class brand portfolio
- Wide variety of thematic events, afterwork activities organized by employee communities
- Product Allowance to purchase company products from the staff shop
- We won the Fittest Workplace Award, of course we have a Gym
- Urban legend is true, we do have a Rooftop Bar
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don'tlet anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.