Job Title - Global Process Owner (GPO) Model Program Coordinator
Role type: L5A
Reports To: Level 4 - GPO Model Program Manager
Location: India
About the Function:
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
Want more jobs like this?
Get jobs delivered to your inbox every week.
CONTEXT
Consumers, customers, suppliers and employees want faster, more connected experiences. To enable this, Diageo is undertaking a high-reaching transformation journey by moving to a more integrated and end-to-end process and capability focused organisation. This cultural approach and organisational shift will be achieved by establishing a new organisational-wide framework and capability called the ‘Global Process Ownership Model'. The model will operationalized Diageo's Growth Ambition, driving excellence from grain to glass by connecting markets, functions, and operations through the definition of end-to-end global process and capability standards. It will require us to rethink our relationship with people, process, data and technology and how all elements are brought together at the right time and in the right way, to deliver outcomes. This operating model change will able us to more optimally drive sustainable transformation and efficiency at scale, as well supporting Diageo to digitise the business.
The GPO Model Transformation Team will define, design, deploy, drive embedment and continuous improvement of the Model (at an enterprise level). Bringing Functions and Markets on the journey (Exec down) to drive agreement and the shift to a GPO Model aligned organisation. The team will work in partnership with a broad range of customers to agree, codify and deliver new ways of working across the business. This could involve everything from defining clearer decision rights/RACIs between teams across the end-to-end change journey, to shaping the organisational set up needed to support it. Key customers will include but are not limited to; Global Process Executive (GPE), Owners (GPOs), and Leads (GPLs), as well as functions such as the Strategy & Transformation Team, Digital Technology and Data Team, Controls, and Transformation Programs.
Note: This team does not define the standards for business processes/capabilities themselves (e.g. for Finance), instead it will define the common approach needed across all GPO Teams to stand up the model consistently.
ROLE DIMENSIONS
GPO Model Program Support will play a key role in supporting the GPO Model Transformation Team and working with customers outside the team to drive this organisational and cultural shift (enterprise level). They will facilitate effective management of the program in line with our defined standards, supporting with planning, organizing and driving quality and timely completion of plan activities, as well as maintaining the operational drumbeat of program routines. To succeed they will need to be extraordinarily organized, meticulous, and comfortable with diverse teams.
TOP ACCOUNTABILITIES
- Program Planning - Planning in all forms across the breadth of the plan, both in the long and short term, and preparation for / supporting execution of workshops and key meetings
- Program Coordination - Co-ordinating across the plan (and with interdependent plans) ensuring it is being actioned on time, to the right standard and in the right way
- Program Routines and Reporting - Create and implement program operational routines, and track and report against GPO Model objectives, outcomes, plan and risks and issues
TYPICAL RESPONSIBILITIES
- Support day-to-day program operations of the Global Process Council and monthly sponsor meetings, creating/collating inputs and outputs and supervising action post
- Enable tracking and reporting of Program and GPO progress (high level) and execution, including progress against the program plan, outcome and lead KPIs, GPO maturity curve
- Build and own actions' tracker ensuring closure to drive the broader short (12 month) and long term (3 year) Plan
- Highlight challenges and risks to the program and inform the program manager to ensure actions are put in place to mitigate and deliver quality outputs in a timely manner
- Support with organizing sessions and workshops (including supporting design and preparation of inputs and outputs)
- Support the change and communications planning, materials build and execution
- Maintain and update GPO Model Teams Site and key resources, ensuring they are easily accessible and shareable
- Maintain budget and track expenditures/transactions
KEY SKILLSETS
- Program/Project Management Skills (proficient in MS Office)
- Strong verbal and written communication
- Balances detail orientation and efficiency, driving progress over excellence
- Exceptional coordination and organisation skills
- Relationship building
IDEAL EXPERIENCES / QUALIFICATIONS / CAPABILITIES
- 5+ years of relevant experience in Programs/Projects (planning to execution and reporting)
- Consistent track record as clear communicator and strong coordinator
- Demonstrated ability working in a fast-paced, large and multi-layered diverse matrix organization
- Ability to build and maintain genuine relationships based on mutual trust and respect
- Demonstrated brilliant execution to impeccably high standards and deep personal accountability for great performance
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to lead your wellbeing and balance your priorities from day one.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you gain this information when you submit your application.