About us:
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities.
Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. To achieve these, we need the world's very best people.
Feel encouraged? Then this may be the opportunity for you!
About the Role:
Will act as a key interface between North America customers, markets, and Tequila category. This role will lead the day-to-day customer service and happiness, driving customer service excellence over 95% OTIF and joint value creation in line with Tequila growth ambition.
Want more jobs like this?
Get jobs delivered to your inbox every week.
Will be responsible for driving our Customer Delight strategy that will enable Tequila's long-term ambition. The role also runs implementation of transformation initiatives between Tequila category and North America, passionate about leading collaboration for successful implementation of E2E Cost, Cash, and Carbon Reduction Programs (DI Program, Inter Modal Improvements, Lead Time Reductions) and World Class Service Level.
Driving digital transformation to improve reliability, and agility for E2E Supply Chain will be also a key focus area,
This role is also responsible for effectively running Performance Management Routines, monitor and act over important metrics , develop and adhere to clear standard performance practices that trend to leading performance.
The outcomes of these roles are measured in: service, cost efficiency and collaborative and value-creating relationships
Incumbent will need to interact effectively with US and Canada Markets, have strong influence/impact within businesses partners and external suppliers, including Supply Partners (3PL's, custom brokers, Carriers, etc.).
Requirements, Capabilities, Skills & Experience:
- 5 years' experience in Customer Service / Collaboration for International Exports, desirable managing USA related operations.
- Proficient: English & Spanish
- Customer delight DNA, passionate about customer satisfaction. Every case, every day, everywhere counts
- Proficiency in the use of OTC SAP is a must. Clear on ideas to deliver a great customer experience leveraging on digital, from data analytics, visibility and automation (i.e. PowerBI, Bots, performance dashboard, TMS, Macro´s, etc), while driving simplification.
- Excellent communication skills, both verbal and written combined with the ability to engage effectively at all levels in the organization and with Customers
- Ability to engage and align partners behind plans and win support for implementing change with internal and external key partners
- Ability to work in environments where influence is more important than formal authority
- Demonstrable knowledge of end-to-end supply chain & customer collaboration and how to convert customer requirements into supply chain deliverables. Export & custom know- how
- Experience leading high performance and results-driven teams
- Ability to apply KPI's to drive performance management at all levels with suppliers, internal stakeholders and the customer.
- Experience in running logistics operations is needed.
Wo offer stellar benefits!
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
Diversity Statement
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps us to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.