Job Title: Customer Experience Senior Executive -Nordics
Location: Budapest
Contract terms: Permanent
About us
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.
About the role
- Proactive cash collection to meet end of month targets
- Customer queries and issue resolution (e.g. price, delivery issues)
- Manage relationship with customers, with the market (account managers, credit risk manager, Finance manager) and internally (e.g. customer service team, supply team, warehouse)
- Manage credit risk (monitor payment behaviour of customers and propose credit limit changes)
- Manage customer ledger (up-to-date information about overdue items)
- Reporting (daily, weekly and monthly reports) and flag end of month risks and weekly cash calls
- Continuously improve the credit control/customer spend process
- Actively promote the CARM/Control agenda
- Continuously support system and process improvement initiatives
- Support OTC supporting functions and processing activities (billing, clearing, customer spend processing)
- Ensure all SAP documents are billed and delivered to customers
- Resolve all interface and EDI related issues
- Order Entry
- Overseeing the overall risks for Benelux and Nordics and striving to meet end of month KPIs
- Organizing monthly credit control meetings with the credit controllers
- Driving the PDF invoice sending project
- Presenting end of month cash risks to the IMC and Finance Director
- Coordinating the credit limit reviews with Team Leader
- Ensuring all rules are followed as per the CARM requirements
- Responding to the yearly audits
- Cash collection and all related tasks as per listed above
- Striving to meet all KPIs
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What you will bring
- Fluent English and Danish language knowledge
- High degree in finance, economics, education or communication
- Prior experience in Cash Cycle processes
- Prior experience in Client Support
- Previous experience in SAP
Benefits
- Unique Family Leave opportunity
- We work without border - you will work with people from all over the world
- You will deal with world class brand portfolio
- Wide variety of thematic events, afterwork activities organized by employee communities
- Product Allowance to purchase company products from the staff shop
- We won the Fittest Workplace Award, of course we have a Gym
- Urban legend is true, we do have a Rooftop Bar
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don'tlet anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.