Job Title
About the Function:
Marketing
To be used for the Job Profiles of: Brand Ambassadorship, Brand Management, Commercial Planning, Consumer and Customer Marketing, Consumer Planning, Culture and Media Digital Marketing, Customer Activation Marketing, Marketing Innovation, Shopper and Category Marketing
Our Marketing team are creators, helping to build and nurture some of the world's most loved brands. We craft amazing connections with people around the world to celebrate our brands' legacies and reimagine them for the world today, and into the future!
Everything we do is underpinned by a deep understanding of our consumers, behaviours, trends, and technologies. Using our genius and creativity, we unlock our brands' uniqueness, understand their purpose, and put them at the heart of celebrations everywhere. Together, we're celebrating diversity and challenging stereotypes through our advertising and marketing. Wherever your talents lie, from Design to Consumer Planning, you'll be celebrated and supported in our inclusive culture!
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Role Responsibilities:
Position overview
Deliver our customer collaboration roadmap through:
- Managing the customer relationship to deliver on target service metrics and optimise route to market
- Work with Customer, planning and commercial sales teams to build a robust
- Ensure CS team and customers implement range changes and innovations flawlessly
- Co-ordinate necessary in market re-work requirements
Deliver the value creation agenda for Global Travel through:
- Ownership and delivery of the COGS reduction pipeline
- Implement cost to serve processes with key accounts to reduce end to end costs and simplified replenishment models
- Review our existing RTM's/network by region and find opportunities to simplify/codify
- Partner with Global Brands Supply on future tramlining initiatives, own the proposal, commercial alignment and implementation
- Define and implement process for ongoing portfolio management to deliver simplified assortment
Top Accountabilities
- Drive improvement in key service metrics for GT Customers within Americas Region
- Owns and develops relationship with GT Americas commercial teams
- Manage GT Inventory levels ensuring SLOB management in control
- Collaborate with the AMS operations export team to ensure OTIF supply for GT
- Partner with Planning and Logistics teams, & customers to identify and implement cost to serve opportunities including INCOTERMS reviews and impact to payment terms
- Work closely with central Planning functions to deliver all customer metrics & manage in month demand fluctuations closely with Commercial, Customer, Planning & Finance
- Resolve customer specific Supply Chain issues to minimise service & availability disruption
- Customer service: Ensure brilliant partner management with and own GT improvement agenda with CS teams in your region
- Provide key account insights to demand planning as input to MI - changes to customer sourcing/SC's, concession changes & customer consolidation
- Work with Commercial teams to drive collaboration and communication
- Work directly with Commercial teams in AMS to ensure day to day delivery of operational needs and to be supply point of contact for the region for non-collaboration customers
Key Metrics
- Market Share / NSV growth
- Service As Measured By Customer (SAMBC)
- Case Fill Rate (CFR)
- OTIF (On time in full)
- Lead time to delivery
- COGS (meet reduction targets)
Experience / skills required:
Qualifications and experience required
- Excellent influencing, customer engagement and interpersonal skills
- Exceptional communication skills - verbal, written and presentation
- Solid understanding of end to end supply chain operational processes e.g. DRP, MPS, inventory, conversion, logistics and customer service
- Numerate with broad statistical, analytical skills and attention to detail
- 3 years + Supply Chain planning experience in CPG (Demand Planning, Supply Planning, SMR, Logistics)
- Experienced user of a planning system (e.g. SAP APO preferred)
- Supply Chain experience/exposure preferable
- Customer service / Planning / Logistics experience
Order management and SAP Reporting
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one.
Rewards & Benefits Statement:
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
• [Recruiter to list relevant market/region benefits].
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.