About the role

The Source To Cash (STC) Service Delivery serves around 25 markets/countries and embraces end-to-end processes within Diageo Budapest. The Credit Control stream entails various credit control and cash collection activities for the served markets. STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. Within Southern Europe, the Customer Experience Credit Controller from the Iberia team is responsible for daily customer account risk management, from pro-active cash collection to customer claim management and order release.

The purpose of the role is to maximise cash flow and minimising bad & old debt. The role is expected to provide world class back office support for the customer teams and in market finance teams to ensure customer spend payments are processed on time, customers receive their money back hence paying Diageo on time in return.

The role manages relationship with customers and with various teams of the market and internally (e.g. customer service team, supply team, warehouse). It manages credit risk (monitor payment behaviour of customers and propose credit limit changes), customer ledger (up-to-date information about overdue items) and maintains customer documentation.

What you'll bring

• University or College degree
• 1-2 years relevant experience
• Fluent English and Spanish and Portuguese knowledge
• Solid PC literacy, strong Excel skills (SAP knowledge is an advantage)
• Excellent interpersonal and communication skills, assertiveness
• Proactive, solution-focused mind-set
• Positive "can do" attitude
• Ability to effectively priorities customer issues and build on customer knowledge when making decisions
• Ownership, entrepreneurial attitude to drive issues towards resolution
• Accuracy, attention to details
• Receptive to feedback and is willing to learn from mistakes
• Active team player, always helps others

Benefits

• Unique Family Leave opportunity
• We work without border - you will work with people from all over the world
• You will deal with world class brand portfolio
• Wide variety of thematic events, afterwork activities organized by employee communities
• Product Allowance to purchase company products from the staff shop
• We won the Fittest Workplace Award, of course we have a Gym
• Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.