About the team: (TE)

About the role: (TE)

Role Responsibilities:

Context / Scope:
Global Business operations Organization uses Diageo's Operating Model by supporting standard processes, organization and systems with effective and efficient shared services across Diageo. The E2EC tower operations is based around 5 global locations, Budapest, Bogota, Manila, Bangalore and Gurgaon. Each of these centres has a Service Delivery team focused on delivering the E2EC Service to specific countries.
The Governance organisation are the Process Owners for Order To Cash across Diageo, for both GBO and non- GBO serviced SAP Markets. They are accountable for the design of the process, and must ensure it is efficient, effective and compliant at all times.
The Governance of the End-to-End process is split across three internal Teams with the Tower.
• A Control Team, who are accountable for the design and implementation of OTC controls and holding Service Delivery teams to account for control execution. This team liaises closely with Core Governance SMEs and the Integrations team to ensure all changes are compliant and integrated into CARM framework. It is the responsibility of the controls team to ensure there is an appropriate Controls Culture through the Tower. Reports to the Governance Lead.
• A Core Governance Team, a team of guides who provide market insight, process improvement, supporting the future design of the Commercial Experience Service Lines. As the Diageo Process Owner, this team oleads themetrics that govern the process globally.
• An Integration Team, the first point of contact for Commercial Experience process & integration changes. This team also contains the BA pool of rechargeable project resources.
This role is within the Controls Team and report into the Commercial Experience Controls Manager.

Dimensions
The Controls team is made up of controls and access management guides that are accountable for the effective risk management and effective ccontrol'sdesign across all Commercial Experience processes, global and Local. Additionally, this team provides support with process and control insights and improvements, issue resolution, capability build.
Key Relationships
• CARE, GAR, PWC, GBO Risk & Controls
• Close working relationship with Core Governance Team SMEs, Integration Teams
• Automation and Standardisation (IAP) team
• Control Owners and reviewers in Service Delivery
• GBO Leadership team

Diageo Capabilities:

Use sound analytical decision-making and emerging intuition for what is commercially right. Ensure we have cost effective, viable solutions which fits both the Market and Global agenda

Be an ambassador for E2EC and be passionate about shared services, using process standardization, organizational design and technology to drive significant business benefits

Move effectively between the strategic and operational detail. Stay focused on the priorities and demonstrate rigor and brilliant execution

Demonstrate self-awareness and commit to growing your own capabilities

Builds alliances with key senior parties to gain their confidence and support

Has excellent relationship building skills and ability to lead from within a team

Top 3-5 Accountabilities:

Accountable for the appropriate mapping and design of all controls (existing and new) within Commercial Experience, ensuring they are fit for purpose, documented, approved, understood, and embedded. Effective and timely issue resolution for identified control gaps. Drive risk mindset, controls capability and ownership within Service delivery teams ensuring controls culture is well embedded and alive within the organization. Maintain various control register and matrixes as directed by the Control manager (e.g. Risk and mitigation registers, authorisation matrix, control gap tracker). Develop and maintain a Control Dashboard that provides an "at a glance "control health check, that can be used by managers and leads at all levels of the organisation. Effective change managment and constantly strive to identify and implement ways to improve controls. Liaise with Core Governance team process experts to review process as direct by the Controls Manager, to assess and rate risks, Design appropriate mitigating controls. Effective stakeholder management and leadership over all tower audit and internal controls review activities including CARM, GAR, PwC, statutory audits, and CCM.

Experience / skills required:

• 10+ years' experience in Controls management, risk management and audit role
• Experience in Order to Cash or related commercial area in SSC and/or FMCG environment preferred.
• Track record of risk identification and mitigation of commercial processes with a global FMCG environment.
• Ability to bring a controls agenda to life in a pragmatic way in a commercial environment.
• An individual who has the ability to influence across a broad network of the organization, with the ability to effect change at all levels of the organisation and within multiple markets.
• Track record of Change and Project Management to support the delivery of process, organisational and system change.
• Strong business partnering skills with desire to make a difference beyond their own team.
• Proven ability to align multiple stakeholders and engage the organisation effectively.
• Can Balance Global vs Local commercial needs to ensure a good level of pragmatism in all day-to-day interactions but can also draw a line in the sand when appropriate.
• Ability to drive performance through others, supporting colleagues in pursuit of the team goal and ensuring focus on deliverables.

Barriers to Success in Role:

• Low resilience and inability to operate successfully in a fast moving and often pressurized environment.
• Lack of insight and commercial instinct
• Inability to strike the right balance to align global and local requirements.
• Inability to be able to jump in and out of detail or live with ambiguity.
• Need for heavy level of direction.

Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

Rewards & Benefits Statement: (TE)

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

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