About the role
Diageo's Global Business Operations (GBO) strives to demonstrate the Finance Operating Model by supporting standard processes and systems with effective and efficient shared services across Diageo, by internal services, through Business Operations centres across Diageo (main sites are Bangalore and Budapest). GBO has an employee base of approx. 2500 FTEs providing business support for migrated markets across Diageo. GBO plays a central role in governance and compliance for Diageo and has been charged by the CFO to be Diageo's control exemplar accountable for the execution of controls in shared services including SOX/CARM compliance.
This role is required to plan, implement and review testing for process controls as part of the risk, control (including control transformation) and compliance agenda for the function.
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The Assistant Manager appointed for this role will be a key member of the Continuous Controls Monitoring team to drive the following agenda:
- Assess Process Controls: Evaluate existing process controls to ensure they are effective in mitigating risks and achieving operational objectives.
- Supervise Compliance: Ensure adherence to internal policies, regulatory requirements, and industry standards by supervising and reviewing process controls and compliance activities. Contribute to the development and continuous improvement of internal control frameworks, policies, and procedures.
- Identify Improvements: Identify areas for process improvement and control enhancements. Recommend and implement solutions to address control weaknesses and optimize operational efficiency.
- Review Management: Review the controls tested by the team and provide insights.
- Analyse Data: Collect and analyse data related to process incl. sampling, controls and its efficiency, and compliance metrics to support decision-making and reporting.
- Reporting: Prepare reports on process control assessments, including findings, recommendations, and action plans. Present findings to management and collaborators.
- Collaboration:
- Liaise with the governance teams and service delivery teams to assess the level of risk and efficiency of the underlying controls in all GBO Experience areas.
- Liaise with assurance teams to supervise progress and support smooth execution of the annual CARM cycle for manual controls.
- Liaise with functions & markets to acquire standard processes.
- Project Management:
- Improve the control environment through various initiatives taken and drive accountability.
- Support GBO projects and undertakings to identify control implications and challenge the outcome in light to improve the process and control environment.
- Improve the control environment through various initiatives taken and drive accountability.
Functional Responsibilities:
Handling Risks
Actively search for risks using internal and external data sources, monitor predictive indicators within and outside of own function. Monitor and ensure mitigation plans are deployed. Use judgement and intervene to ensure course correction. Spot interdependencies and concentration of risks.
Internal Controls
Recognise opportunities to design and implement control processes into new systems or work processes. Provide guidance and interpret key control documents and deliver independent and unbiased advice. Take the lead in forming solid local control environments, ensuring that robust processes are in place to capture, report on & resolve weaknesses.
Systems, automation, processes
Has a strong understanding of systems and processes in which the controls are operated in. Able to spot high risk areas, manual controls, process and system gaps potentially resulting in controls deficiencies. Ability to work with data led audit technologies, data lakes. Ability to spot process engineering opportunities to drive simplified, user friendly solutions in the control framework.
Analytical thinking
Analyse available information and trends and act accordingly. Ability to analyse measures, identify issues and detect interdependencies with other sub-functional areas. Make suggestions on actions to improve performance.
This role is required to collaborate closely with stakeholders at various seniority levels across GBO's organization, and key assurance functions (CARE team, External Auditor, Business Integrity etc.).
What you'll bring
- Chartered Accountant or post-graduate from University/College degree in accountancy/finance/business
- Minimum of 5-7 years in Internal audit (internal/controls) and/or SOX experience
- Exposure in consulting/Big4s or similar proven experience is preferable.
- Risk mindset and Process knowledge.
- Analytical knowledge (proficiency of analytics tools such as Power BI, Alteryx, SAP GRC etc is preferable).
- Strong written and verbal communication skills
- Strong problem solving, reporting and analytical skills.
- Ability to analyse/ identify risks and opportunities and recommend appropriate actions.
- Influencing and consulting skills, the ability to build relationships with stakeholders at all levels.
- Ability to think critically and analytically and use data driven insights to tackle problems.
- Knowledge of Operational and Compliance Risk frameworks
- Business commercial aptitude & knowledge
- Process Audits and Controls design experience