Account Manager - iShoppes & Canada

About the Function:

Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.

We're operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you'll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We'll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.

About the role:

The role offers you the opportunity to work in an international team, experiencing the diversity that is the Global Travel business. Operating in a diverse, dynamic environment, this role functions across a multi-country, multi-currency and multiple time zonal setting, serving a wide diversity of customers and operating in a complex mix of regulatory environments.

Purpose of role:
This key account management role oversees our Duty Free business in Canada including over 30 border stores and key global airports like YYZ, YVR, YUL.

Additionally you will be responsible for iShoppes, a key retail partner in the US who operate across IAH, JFK and the Diplomatic Channel. You role will require delivery of our AOP & ensuring the long-term sustainability of the business through strong customer management and relationships that deliver growth and profitability for both Diageo and the customers.

This role will be based in our Miami, Florida office or Toronto, Ontario office.

Role Responsibilities:

Understand what creates value for customers and deliver on it

• Sets guidelines and manages the governance of trade terms execution, accountable for sales driver audit and assessment for effectiveness of spend.
• Is instrumental in feeding back insights and understanding to the regional teams through effective M&E and work with CP&A team, Finance teams (CFA's) and Customer Marketing

Manages and executes customer plans that deliver long term sustainable growth for Diageo and our customers

• Develops and delivers with the team the Joined-Up Business Plans and directs the effective deployment of our Trade Investments to maximize value.
• Accountable for planning and evaluation (Pre-Post M&E) of all trade investment, including the governance of promotional investment and execution to global guidelines.
• Delivers customer specific insights into the annual Diageo business planning process

Drive Sales Execution

• Owns the full Diageo relationship in their specific location and is the local expert
• Implements and executes sales plans to deliver the annual NSV, GM & share target by location.
• Deliver the required local sales measures as per the agreed scorecard - specific execution on distribution, space, promo, activation, category & innovation
• Local coaching and development of the 3rd party brand ambassadors ensuring the optimum deployment, working hours, priorities & targets
• Key contact for execution agencies leading them through execution from start to finish

Experience / skills required:

• 5 years of Commercial & Customer Marketing experience with at least 2 year on sales field roles
• Key Account management experience, including complex and difficult negotiations
• Proven ability in developing and implementing strategy, solving complex problems and effective decision making.
• Inspiring a multifunctional sales and bringing the team on a journey to success
• Excellent understanding of P&L management

Lean in to our "dial up behaviors" and core values

• Be externally curious
• Collaborate efficiently
• Experiment and learn
• Act decisively

Primary Location:

Miami, Florida, USA

Toronto, Ontario, Canada

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to manage your wellbeing and balance your priorities from day one. Please let us know if you require any reasonable accommodations.

Rewards & Benefits Statement:

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you!