The Telecommunications Engineer will be responsible for supporting the enterprise telecommunications infrastructure, applications, and services to ensure that the voice telephony and computer/telephony communications for all Delta Dental locations is functional, operational and optimized to provide highly available telephony services to the enterprise. This includes telephony infrastructure engineering and maintenance of all telephony equipment to support a broad range of communication services to include, but not limited to disciplines such as call routing (SIP and TDM), toll free services, advanced features, and routing plans, contact center system, call recording, workforce management, fax servers, paging and any others identified for enterprise, remote and home offices.
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Responsibilities:
- Assists with the plan, design and implementation of telecommunications infrastructure equipment upgrades/changes, IT equipment refreshes as well as incorporates large facility relocations & office moves
- Plans, coordinates, implements, and configures various types of telephony infrastructure (session border controllers, media gateway)
- Documents and maintains telephony assets for multi-location enterprise network
- Performs equipment inventory and maintenance support reviews
- Performs telephony reviews for capacity planning as it relates to Telecommunications equipment and services
- Works with technical teams to implement new technologies
Qualifications:
- A minimum of 2+ years of experience with a Bachelor's degree.
- Experience in supporting network integrations for Microsoft, Unix, firewall, and security systems and policies.
- Ability to identify key issues and details, and present understandable alternatives to both technical and non-technical individuals.
- Ability to create and maintain technical documentation to support the testing, installation, operations, deployment and maintenance of products.
- Proven ability to effectively present data to facilitate understanding of findings.
- Ability to solve complex problems using analytical and creative problem-solving skills for design, development and testing of systems.
- Strong knowledge of statutes/codes/regulations, including program procedures, methods and practices and their application to specific situations.
- Ability to develop and analyze technology heatmaps and subsequently develop plans to remediate hardware/software nearing End of Life/End of Support.
- Competent at adhering to organizational processes and procedures including but not limited to scrum, various design artifacts.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300
Additional Information:
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors.
Important Work Authorization Information
Please note, Delta Dental will not sponsor applicants for work visas for this position.
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