The Release & Environment Analyst will be responsible for working within the constructs of the ITIL Framework to help Information Technology teams exceed service levels by means of process execution and efficiencies. The role will specialize in analyzing processes and workflows and it's objective is finding out how they can be improved.
Responsibilities:
- Develop, analyze, and manage application deployment and infrastructure maintenance plans.
- Identify dependencies, mitigate risks and scheduling conflicts.
- Supervise progress to implementation plan and design a backout strategy.
- Work cross-functionally to help facilitate applications and infrastructure changes to pre and production environments using deployment automation tools.
- Secure application checkout resources and facilitate checkouts in controlled environments.
- Monitor/police environment changes and ensure stability and quality.
- Ensure compliance with Enterprise Change Management Guidelines, provide guidance to IT Delivery Teams in establishing discipline around Build Delivery and Release process.
- Plan, communicate and coordinate database refresh activities for controlled environments.
- Create and/or maintain process documentation/workflows, knowledge articles and self-service guidance for applicable IT Services.
- Coordinate automated and manual deployment of various applications within the organization to non-production and production environments, utilizing tools like GitHub Actions, Azure DevOps, Jenkins, and Rundeck.
- Process builds using Jenkins (DevOps tool) and triage and solve any build issue that may occur.
- Regularly work with software developers, production managers, testers, vendors, and others on the production process.
- Work with developers and DevOps to develop & improve automation for application deployment to support the department's goal of complete automation.
- Manage build, release, continuous integration (CI), and continuous delivery (CD) processes for software product releases.
- Support and improve company's tools for continuous integration and continuous delivery (CI/CD).
- Work closely with Operations and Development to identify application candidates for automation to support continuous integration and continuous delivery (CI/CD).
- Work closely with the development team, DevOps, and architecture team to define best practices in the area of build and deployment and implement the adopted solutions.
- Work with the team to adopt DevOps and related practices and be an active advisor of best practices to our development partners.
- Create install plan for applications based on set instructions while collaborating with the development team. Coordinate walkthroughs with different teams supporting the deployment to ensure that proper steps, sequence of events, timings, and dependencies are identified prior to the deployment.
- Lead and coordinate all go-live activities including scheduling for on-time delivery, execution of the release plan and alignment across key partners, and post-release monitoring. Once these steps are identified, act as the point of contact for these activities and perform the actual installation of applications using automation.
- Ensure that all change records are audited for correctness, approvals for deployment are attached, back out steps are clearly identified, and all change management requirements are met and followed. Ensure that developers are aware of any change management changes/best practices policies and that they are enforced.
- Ensure that all applications are deployed correctly and occasionally triage issues that arise with build and deployment.
Want more jobs like this?
Get Software Engineering jobs delivered to your inbox every week.
Qualifications:
- Bachelor's degree or equivalent in Computer Science or related field and 2+ years of experience in the job offered or related role
- Strategic thinking — an understanding of strategic business objectives and the ability to support development of a vision and strategy for ITSM and related processes and execute it effectively
- Proven ability to collaborate, build relationships and influence individuals to ensure that segregation and overlapping roles are identified and coordinated
- Ability to manage both technology and business stakeholders
- Familiarity with software development life cycle (SDLC), both traditional and agile
- Solid understanding of project management methodologies including the ability to identify and resolve issues, manage risks, develop detailed work plans and specifications, and run team meetings
- Relationship management — including working with both Infrastructure and Development Teams
- Ability to clearly present written information and findings and subsequent remediation plans in and outside of technology
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300
Additional Information:
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors.
#LI-Hybrid