Associate Account Services Coordinator

This role is responsible for overseeing and executing administrative and processing tasks within Account Services to effectively support both internal and external customers. The Associate Account Services Coordinator ensures timely and accurate processing of customer requests, including benefit summaries, administrative-level changes, and contact updates. This position plays a key role in maintaining accurate account data within the organization's systems and collaborates closely with Account Services Coordinators to provide high-level administrative support that strengthens relationships and contributes to the success of both our customers and Delta Dental.

This position is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working collaboratively to ensure smooth account operations.

• Maintain a strong understanding of system configurations related to customer benefit structures, products, and plan designs to accurately process administrative and non-rated changes for existing business.
• Handle customer requests for information, benefit highlight summaries, and other administrative needs.
• Collaborate with internal teams to gather and analyze data for client presentations and reports.
• Research and resolve account-related issues using internal systems and workflows, ensuring timely communication of resolutions.
• Interpret and summarize complex information from internal departments into clear, concise responses for external customers.
• Support open enrollment meetings and occasionally deliver presentations at customer locations or via virtual platforms.
• Assist with special projects and perform additional administrative responsibilities as needed.

• High school diploma required; additional education preferred.
• 3 or more years of experience in Sales and Account Management with a focus on administrative and client support preferred.
• Experience in both direct and indirect client support.
• An insurance license may be required in some states.
• Knowledge of Delta Dental and competitor products, service guarantees, Summary Plan Descriptions (SPDs), and contractual language is preferred.
• Familiarity with Current Dental Terminology (CDT) codes and dental nomenclature is a plus.

• Strong communication and customer service skills.
• Exceptional organizational and time management abilities.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines with strong follow-through.
• Attention to detail, flexibility, and problem-solving skills.
• Strong interpersonal skills with the ability to work effectively in cross-functional teams.
• Proficiency in interpreting and applying company policies, procedures, and industry regulations.
• Excellent written and verbal communication skills, including grammar, composition, and proofreading.
• Ability to handle sensitive data with confidentiality and professionalism.
• Ability to work a schedule of 9:30 a.m. to 6:15 p.m. eastern Monday through Friday.
• Ability to report to the local office 2 times per month and as needed for meaningful events such as town halls, volunteering, team building, etc.

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program