Video Production Engineer Manager

Position Summary

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation.

Work you'll do

The Video Engineer Manager is responsible for ensuring the smooth operation and high-quality delivery of video content across various platforms, studios, and production environments. This role involves working with emerging video technologies, optimizing video workflows, troubleshooting video-related issues, and collaborating with cross-functional teams.

• Manage vendor relationships and conducting routine reviews.
• Utilizing extensive experience and event knowledge to develop plans for client idea execution.
• Develop process improvements to maximize the effective use of equipment and materials.
• Creating operational strategies to achieve production and financial objectives.
• Providing engineering support for production and maintenance activities to ensure maximum efficiency.
• Perform engineering analysis to reduce downtime and outages.
• Evaluating current production activities and recommending improvements.
• Implement cost reduction initiatives while maintaining high-quality standards.
• Develop operating instructions and equipment specifications for production activities.
• Design, test, and deploy new production solutions and equipment. Document and diagram all utilized solutions and signal flows, and train team members accordingly.
• Demonstrate experience with various event technology platforms and audio/visual equipment (e.g., Virtual and Streaming Platforms, Gamification, Attendance/Registration tracking, Appointment Scheduling, Mobile Apps, Communications, Event Analytics).
• Use detailed observation and assessment to identify potential situations that could impact the production environment, based on a comprehensive knowledge of technical configurations and broadcasting protocols for specific events.
• This position will be privy to confidential, classified, and unpublished information; therefore, it is critical that discretion and confidentially are always exercised and at the forefront of all communications written and verbal.
• Be a creative and analytical thinker, capable of handling quantitative and technical duties while also implementing the visual aspects of an event.
• Monitor all elements of the signal distribution in real-time during live events, from origin to endpoint. Rapidly and rationally assess the "On Air" impact and determine probable causes in the event of suboptimal viewing experiences or service failures. Focus on Network Optimization, Audio Video Synchronization, Optimal Audio Fidelity, Graphical Overlays, Player Page Video/Content Synchronicity, and related content. Conduct RCA post-event to address and remedy any issues encountered.
• Take ownership and successfully deliver results in a fast-paced, dynamic environment with little to no supervision. Communicate effectively with a diverse audience, propose solutions and explanations in writing, and collaborate with a wide range of teams to oversee events.
• Instruct and educate c-suite support teams on the appropriate capabilities and security considerations for c-suite events.
• Stay current with product specifications, engineering technology, and production processes. Develop best practices to improve production capacity, quality, and reliability. Maintain technology documentation and operational upkeep for Audio Video applications/products. Provide training and guidance to team members to accomplish production goals. Investigate problems, analyze root causes, and derive resolutions.
• Maintain vendor relationships and reviews for existing technologies, as well as investigate and implement new vendor technologies.
• Manage platform subscriptions, licenses, billing, and configuration.
• Manage all asset inventory, assignment, upkeep, tracking, and maintenance.
• Travel on-site for physical installation, troubleshooting, and production support. Some overnight travel required.

• Cyber Security
• Technology Support
• Technology & Infrastructure
• Applications
• Relationship Management
• Strategy & Communications
• Project Management
• Financials

• Hybrid/Onsite in Hermitage, TN and must be able to travel up to 50%.
• Bachelor's degree or equivalent in Information Technology, Business Administration.
• Minimum 6 years of related experience within streaming technologies, lighting, audio, and live production combined with proficiency with Microsoft Outlook, MS Office Suite, and Virtual Event Platforms (Zoom, Teams, WebEx, etc.).
• Minimum 1 year of previous people leadership or project management experience.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Demonstrated knowledge of standard streaming/video equipment, including switchers, audio boards, routers, GFX creation, cameras, lighting, microphones, codecs, playback equipment, and other relevant production equipment.
• Proven project management skills to design and deploy complex production systems.
• Demonstrated knowledge in operating equipment to support Local Audio Reinforcement, Video and Graphics Technologies, including projection, switching, and formatting, Video Recording and Camera Operation, Internet Broadcast Video Streaming, Network Infrastructure Assessment, Set design, and IT operations and support.
• Knowledge and experience with LAN/WAN plus redundancy protocols, technologies such as TCP, UDP, MPLS, Multicast, Unicast, QoS, and firewall requirements.
• Ability to exercise sound and rational judgment based on a comprehensive knowledge of signal flow protocols, endpoint configurations, and live production environments.
• Ability to articulate and physically demonstrate best practices for studio staging, lighting, camera, and audio setup. Train others on best practices for event technical delivery and any new technology.
• Quickly analyze probable causes and options, then execute Standard Operating Procedures (SOP) fail-over procedures.
• Experience with VOD Enterprise Content Management Systems.
• Vendor management and review experience to ensure correct services, processes, and policies are adhered to.