Position Summary
Life Sciences Compliance & Operations- Solution Delivery Advisor
Deloitte's Life Sciences Compliance & Operations Solution is seeking experienced professionals with excellent communication skills, judgment, critical thinking, and analytical abilities to execute a variety of physical and remote compliance reviews on behalf of our managed services clients.
In this role, the Solution Delivery Advisor will primarily conduct compliance reviews of promotional speaker programs and sales field activities as assigned for multiple clients, generate client-facing reports in accordance with the client program. The Solution Delivery Advisor will accomplish this by capturing observations identified during the speaker programs to generate a client report. Following the compliance review, serve as the main point of contact for client questions/feedback or additional discussion of results of the review.
Want more jobs like this?
Get jobs delivered to your inbox every week.
In addition to conducting compliance reviews, the Solution Delivery Advisor may also conduct a variety of other inspections for clients in other Industries. This would include traveling to our client locations and executing deliverables in accordance with our client program guidelines for which training would be provided.
The Solution Delivery Advisor may also be asked to participate in trainings sessions for new hires and periodically for internal alignment throughout the duration of the program(s).
Our business goal is to provide the client with critical information and feedback regarding their sales representatives' adherence to and compliance with corporate guidelines and industry standards. The Solution Delivery Advisor is responsible for delivering accurate, objective analysis of each assigned event to client leadership, maintaining professionalism and unobtrusiveness during the monitoring process, and working with account leadership to ensure the highest levels of client satisfaction.
Project Details & Requirements:
Client Execution:
- Conduct compliance reviews to meet the unique expectations and program requirements of the clients including, but not limited to:
- Being well versed on multiple client's specific monitoring requirements, protocols, and details to execute the compliance process. Also includes the client resources and the methods and procedures designed by the Deloitte business.
- Exercise high level of detail and judgment in evaluating the clients' delivery of their activities, identifying areas of non-compliance, and communicating those observations to team leadership and client.
- Ability to articulate, in detail, clarification and/or context of findings directly to the client
- Develop and produce accurate and consistent compliance reviews through written reports.
- Following the audit, be main point of contact for client questions/feedback or additional discussion of results of the audit.
- Maintain current proficiency of industry knowledge and trends with client industry knowledge to assess and capture high risk activities / areas of non-compliance during client interactions.
- Leveraging industry knowledge to identify, assess, and address various high-risk situations that would classify a client / event as non-compliant.
- Display high level of professionalism when interacting with clients and their customers throughout the evaluated activity to establish a level trust and allow the activity to occur as intended.
- Attend and participate in team meetings and conference calls as required to meet multiple client project requirements.
- Must be able to travel to location of activity to be evaluated (both driving and air travel) as required by the client. Overnight stays will be required.
The successful Solution Delivery Advisor will possess:
- Excellent command of English language (clearly speaking, reading comprehension, and writing) with strong analytic and presentation abilities.
- Skillful and fluid communication skills possessing the flexibility to communicate effectively with each client representative in the style and manner that they prefer.
- Ability to work independently and without direct supervision, while adhering to strict deadlines.
- Ability to analyze and synthesize data.
- Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients' business models and needs.
Basic Qualifications:
- Bachelor's Degree and/or 3+ year experience in life-science/health care, customer service/operations, or related field
- Proficiency with all current technology and Microsoft Office programs, including, but not limited to:
- iPad / tablet / notebook / smartphone functionality
- Comfortable with both Android and Apple systems
- Ability to download and interact with mobile applications
- Laptop functionality
- Video conferencing software (ex: Zoom)
- Ability to utilize multiple web applications (at least 3) at one time
- Microsoft Teams
- Ability to travel 100% based on the work you do and the clients and industries/sectors you serve. Driving, air travel and overnight stays will be required.
- Ability to obtain valid US driver's license with no restrictions
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at anytime in the future.
Preferred Qualifications:
- Consulting experience
- Customer Service or sales experience
- Bilingual (Spanish)
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 206391