Position Summary
Senior Workflow Coordinator
(Part of Deloitte Services internal operations team)
Are you the type of person who strives to make an impact; thrives in a fast-paced environment; enjoys working with people; and is passionate about customer service? Then look no further the workflow coordinator position may be the perfect choice for you!
Work you'll do
As a Workflow Coordinator, you will be a critical part of a service team designed to support Deloitte's internal professionals with requests ranging from administrative to hospitality and meeting support. You will manage, execute, or delegate these requests, so it's important that you have strong communication, critical thinking, and teamwork skills. The overall goal of the Workflow Coordinator is to ensure customer satisfaction by understanding our internal services and leveraging team members to support those needs with accuracy and expediency.
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As a Workflow Coordinator at Deloitte, your responsibilities will include:
- Serving as primary customer support assisting or facilitating requests which may include workspace/meeting space reservations, meeting troubleshooting/prep questions, facility/housekeeping issues, administrative services (e.g. printing, word processing), and other office services/daily in-office support needs
- Managing and controlling the team mailbox/hotline/walk-up - Assessing requests, providing triage, securing all necessary details, negotiating deadlines, and partnering with team members and vendors throughout the life-cycle of the request to ensure its successful execution
- Adding value through skills such as critical thinking and anticipating needs with the purpose to enhance the overall customer experience
- Ensuring an excellent working knowledge of service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, and building and Deloitte protocols and procedures
- Managing and fostering relationships with customers, teams, vendors, and other key stakeholders through effective communications, collaboration, and engagement with the purpose of delivering a "best in class" experience
The team
At Deloitte, the internal operations team (known as the "One Team") provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.
Qualifications
Required:
- Minimum of 3 years of related office support experience in a corporate service-oriented environment
- High School Diploma
- Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.
- Candidates must be at least 18 years of age at the time of employment
The ideal candidate will possess:
- Advanced experience in Microsoft Office applications
- Hospitality/corporate background with a focus on project coordination
- Excellent communication skills
- Confident, professional presence, and positive demeanor
- Strong technical skills, including proficiency in Microsoft Office
- Strong written and verbal communication/interpersonal skills
- Excellent critical thinking, decision-making, and conflict-resolution skills
- Effective problem-solving and negotiation skills
- Willingness to be cross trained in other office support service areas for backup support and assume additional responsibilities/projects when necessary and appropriate.
- Ability to work occasional overtime.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 207173