As a Ticket Administrator at Deloitte, your responsibilities will include

• Consult and drive ticket administration process on behalf of marketplace MP(s) to assess various contracts, understand terms, and project plan an approach to utilize all available resources
• Own, foster, and maintain relationships with internal teams in addition to external third-party venues and vendors, including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
• Maintain and foster relationships with MPs to explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development, and be economically feasible
• Customize and publish market-specific and relevant PPMD Tickets and Event communications
• Monitor reporting and analyze utilization based on ticket allocations against contract/budget and provide updates on contracts, usage, and resale
• Process payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelines
• Administer the Ticket Management System (TMS) by entering all games/events and determining pricing. Monitor activity and send approval or rejection notifications to request PPMDs, along with any specific communication necessary
• Arrange/coordinate distribution of tickets
• Collect and summarize feedback from venue users, troubleshoot as necessary, and communicate as required to MP

The team

The internal operations team at Deloitte provides a full range of hospitality and business services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

The Ticket Administration Team is an eclectic and inclusive virtual team of professionals across the country.

Required Qualifications

• Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented, or customer-centric environment
• High school diploma
• Ability to work occasional overtime/nights and weekends as dictated by event schedule.

An Ideal Candidate Will Possess.

• Strong technical skills, including proficiency in Microsoft Office, TEAMS, One Note, One Drive, SharePoint, and other platforms.
• Excellent written and verbal communication/interpersonal skills
• Excellent critical thinking, decision-making, and conflict-resolution skills
• Effective problem-solving and negotiation skills
• Willingness to be cross trained in other office support service areas for backup support and assume additional responsibilities/projects when necessary and as appropriate

The wage range for this role considers the wide range of factors in making compensation decisions, including but not limited to skill sets, experience, and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is $40,600 to $83,500

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 207829