Position Summary
Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and led; we reshape how work gets done and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.
Work you'll do
A Specialist Master at Deloitte has deep expertise in a subject area and works within an engagement team to identify the organization's needs, defines the business or technology architecture, plans how large projects will be delivered, oversees the solution design and implementation, manages the progress of the team and activities, and confirms work products meet our firm's and the client's quality standards. Additionally, Specialist Masters are expected to mentor/coach staff, contribute to sales activities, and develop eminence through writing papers and/or presenting at conferences. A summary of the expectations is provided below:
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• Lead different work stream on project engagements related but not limited to Systems Implementation, Operations & Maintenance
• Lead the Design of State Child Welfare and CCWIS system
• Collaborate with project stakeholders, including business analysts and client product owner, developers and end-users to understand and document business requirements.
• Perform analysis and diagnosis of client issues
• Demonstrate a foundational understanding of the client environment and overall project scope
• Provide regular updates and reports on project progress, issues, and risks to project management.
• Manage engagement risk
• Identify and solve problems using analysis, experience, and judgment
• Direct timely delivery of quality work products for the client
• Provide professional development of junior staff performing the role of counselor and coach, as well as providing leadership and support
The team
Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real. Professionals will serve our clients through the following types of work:
- Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.
Qualifications Required
- Eight+ years of consulting and/or CRM implementation experience
- Four full life-cycle Salesforce implementations with strong expertise in two of the following modules: Sales Cloud, Service Cloud, Community Cloud, App Cloud
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
- Bachelor's degree in computer science, information systems, or other technology-related field
- Specialist Master with 3 years of Project Management experience and a total of 10 years of Deloitte Consulting experience in Salesforce projects.
- Extensive experience in delivering Child Welfare projects, with over 8 years of experience in the Child Welfare domain.
- Strong functional understanding of the Child Welfare domain.
- Strong oral and written communication skills, including presentation skills in MS PowerPoint and Visio
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Ability to work collaboratively in a creative, agile environment and manage agile task assignments
- Prior experience Managing and/or Leading Teams
- Ability to work alongside cross-functional teams to deliver client solutions, system enhancements, and O&M releases.
- Salesforce integration skills integrating Salesforce with MuleSoft or other middleware products
- Client facing experience working with business and IT client stakeholders in leading an architectural / technical design and gain acceptance from cross functional client and vendor teams
- Strong Core Consulting skills such as organization and communication both written and verbal
- Ability to travel 20%-50%, on average, based on the work you do and the clients and industries/sectors you serve
- Philadelphia, PA or the greater Philadelphia area
nformation for applicants with a need for accommodation:
[1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
References
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1. https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html...Less
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 212796