Position Summary

Deloitte is one of the leading professional services organizations in the United States specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.

At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to your educational opportunities to your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard.

• Provides daily oversight for operations, facilities and meeting/hospitality services according to established policies, procedures and service agreements
• Supervises a team supporting internal customers and external guests in execution of services. Includes: meeting services -- preparation of workstations/offices/meeting rooms, audio visual (AV), catering, set-up and tear-down, event coordination; facility management --space planning, maintenance/vendor management, maintenance/repair projects, property management, security/life safety programs; operations -- reception, mail, printing/production, supplies, kitchens/pantries and cleaning management
• Trains and develops the team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication and professionalism
• Manages staff schedules and provides for coverage during unexpected staff absences
• Models' customer-oriented behavior and communications; coaches and counsels the team as needed. Provides feedback on performance
• Serves as the subject matter expert for department software and AV equipment operation; provides training in the operation of related equipment and software and/or other systems
• Serves as the subject matter expert for team related to Deloitte policies, national, and local protocols
• Advises on how best to resolve logistical and/or customer-related challenges. Coordinates/negotiates with other departments/staff to develop acceptable solutions. Personally handles customer escalations, as necessary
• Analyzes systems/processes to increase efficiencies, ensure performance and customer satisfaction. Assesses results and recommends process improvements
• Generates departmental reports, to monitor workload, productivity, customer satisfaction, etc.; compiles data and provides analysis of results
• Develops communication tool(s) to update customers on changes, special events, etc. as needed
• Manages relationships with outside vendors, such as building management, maintenance workers, office, pantry and sundries suppliers, etc.
• Collaborates and trouble-shoots problems with other internal functions/service groups, all external vendors and building liaison(s) as needed in support of office equipment and facilities
• Maintains project schedules of work assigned to external vendors; monitors and tracks progress of assigned projects; follows up to obtain status report; prepares status summaries for review by the Operations Manager
• Monitors the operating costs for the office(s), such as supplies, maintenance contracts, etc. and oversees processing/tracking of payments
• Ensures Operations Manager is well informed on all aspects of team, projects and services with special focus on areas of concern/change
• Provides back-up to team, as needed
• Cross-trains in all team functions and becomes familiar with the roles and responsibilities of the Operations unit
• Performs other tasks and special projects as identified by the Operations Manager.
• Other duties as assigned

• High school diploma required; bachelor's degree preferred
• Three to five years' experience in a similar role, or job with similar skill sets, managing a team
• Two years relevant corporate experience, preferably in hospitality/office services with service-oriented or customer-centric environment
• Two years relevant corporate experience supporting facilities management activities.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Excellent technical experience, including strong Microsoft Office skills
• Excellent written and verbal communication and interpersonal skills
• Confident, professional presence and positive demeanor
• Professional maturity and ability to interact with all levels of professionals
• Excellent quality-conscious customer service skills
• Ability to use tact and diplomacy in resolving problematic situations
• Professional agility and ability to handle multiple priorities with an appropriate sense of urgency
• Excellent judgment and decision-making skills
• Critical thinking and ability to anticipate needs
• Ability to work occasional overtime; nights and weekends
• Must be willing to be trained in all functional areas
• Ability to lift up to 25 lbs.