Work you'll do

This is a hands-on lead position that will apply human centered design principles to perform discovery activities related to the interaction and visual design of a series of user-facing web applications. You will be responsible for:

• Building a UX design strategy, identifying and driving task-level discovery and design activities (usability testing, user interviews, surveys, a/b testing), facilitating artifact development and readiness for technical team use
• Managing a team of 5+ individuals
• Working closely with the Product Owner and Product Manager

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

In Customer Strategy & Design, we elevate the Human Experience. We help clients and account teams design innovative services and human experiences by conducting ethnographic research, service blueprinting, surveying customer segmentations, and more.

Qualifications

Required:

• Bachelor's degree required
• Minimum five (5) years of experience leading user research (usability testing, user interviews, surveys questionnaires, a/b testing, etc.), qualitative/quantitative/behavioral/attitudinal analysis & synthesis, UI design, and interaction design
• One (1) year of experience within the past five (5) years being responsible for leading a UX research and design team
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred:

• Additional experience working in an Agile setting as a UX Researcher and/or UX Designer
• Specific experience with:
• Crafting surveys to inform design and content strategy
• Recruiting and screening participants using a variety of techniques
• Creating human-centered frameworks such as user journeys and behavior archetypes
• Maintaining and tracking research activities
• Creating discussion guides and research plans
• Conducting usability and timed-task tests
• Producing user requirement specifications and experience goals, personas
• Designing and specifying user interfaces and information architecture
• Producing system maps, user scenarios, flowcharts, design prototypes

For individuals assigned and/or hired to work in California, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $151,800 to $253,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 201642