Position Summary
Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems, and thriving in a hospitality- and customer-centric environment? If so, this position could be the perfect fit for you!
Work you'll do
As a Hospitality Supervisor, you lead a team that provides services that support our Deloitte professionals, clients, and guests with their in-office experience. Services range from conference center management (catering and conference services) to event and space management, hands-on day of meeting logistics (set-up, clean-up, a/v support, guest greeting/directing), and other services that support the daily work environment.
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As a supervisor at Deloitte, your responsibilities will include:
- Effectively managing day-to-day operations for catering and conference services to ensure compliance with established policies, procedures, and service agreements
- Working collaboratively with 3rd party suppliers and vendor management to ensure cohesive service and support to catered events
- Leading and developing your team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism
- Adding value through the analysis of department procedures, delivery of service, software, a/v equipment, and other departmental-related systems to increase efficiencies and ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
- Managing and fostering relationships with customers, teams, vendors, and other key stakeholders through effective communications, collaboration, and engagement to deliver a "best in class" experience
- Utilize financial and operational experience to develop and monitor catering, event planning, and scheduling KPIs.
The team
The internal operations team at Deloitte provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and various other office operations and facility management services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.
Qualifications
Qualifications
Required:
- Minimum of 7-10 years of related catering and space/event management or hospitality experience in a corporate, service-oriented, or customer-centric environment leading a team
- High school diploma
- Strong problem-solving and negotiation skills
- Ability to work occasional overtime.
- Must be legally authorized to work in the United States without employer sponsorship, now or at any time.
- Strong technical skills, including proficiency in Microsoft Office
An Ideal Candidate Will Possess:
- Associate's/bachelor's degree
- Advanced experience in Microsoft Office applications
- Hospitality/corporate background with a focus on catering and conference services management
- Event planning experience
- Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills
- Excellent written/verbal communication and interpersonal skills
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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Recruiting tips
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 190718