Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Epic Ambulatory Support Analyst

AT Deloitte
Deloitte

Epic Ambulatory Support Analyst

Milwaukee, WI

Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Ambulatory Support Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

  • Epic support role for Ambulatory, 90% remote roll that will include on-call support on a weekly rotating basis.
  • Complete Epic support for our client to include incident support, optimizations, projects, SU and Upgrades and maintenance work.
  • Attend team meetings to discuss team and project related activities, work tasks, and issues
  • Create and maintain regular status reports and provide verbal and written status to project managers and project leadership, as required
  • Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

Want more jobs like this?

Get jobs delivered to your inbox every week.

Select a location
By signing up, you agree to our Terms of Service & Privacy Policy.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications

Required

  • Must have an active Epic Ambulatory Certification
  • 3+ years of recent experience on Epic Ambulatory Support & Maintenance
  • Must be experienced in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
  • Must have great interpersonal and communication skills
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Remote roll that will include on-call support on a weekly rotating basis, the ability to travel 10% on average.

Preferred

  • Knowledgeable and experienced in other Epic Inpatient modules, such as Optime a bonus.
  • Experienced in ServiceNow
  • Strong desktop skills including Word, Excel, PowerPoint
  • Analytical/ Decision Making Responsibilities
  • Can operate independently or with minimum supervision
  • Excellent written and communication skills
  • Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $76,725 to $102,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 207341

Client-provided location(s): Milwaukee, WI, USA; Houston, TX, USA; Oklahoma City, OK, USA; San Antonio, TX, USA; Fort Worth, TX, USA; Birmingham, AL, USA; Detroit, MI, USA; Indianapolis, IN, USA; Minneapolis, MN, USA; Austin, TX, USA; Grand Rapids, MI, USA; Nashville, TN, USA; Dallas, TX, USA; New Orleans, LA, USA; Chicago, IL, USA; Memphis, TN, USA; Des Moines, IA, USA; Louisville, KY, USA; Tulsa, OK, USA; Davenport, IA, USA; Midland, MI, USA; Wichita, KS, USA
Job ID: Deloitte-207341
Employment Type: Other