Work you'll do:

You will become part of a team advising a nationwide healthcare organization that is working to modernize its clinical contact centers and standardize applications, processes and procedures to improve and increase access to care and the overarching care experience. Through dedicated programming, the healthcare organization provides 24/7 access to registered nurses, urgent care providers, clinical pharmacists, and administrative clinical support staff. The Deloitte team works directly with the healthcare organization to deliver work spanning technology integration and enablement, strategic communications, strategy, process improvement, and planning to drive modernization efforts.

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Requirements:

• Bachelor's Degree
• 4+ years of consulting and/or industry experience
• Translate complex and ambiguous problems into clear and actionable strategies and solutions
• Communicate effectively with clients and stakeholders, using storytelling and visualization techniques to convey project planning and related insights and recommendations
• Comfort working in a fast paced, rapidly changing environment
• Facilitate meetings with internal and external teams, documenting, and tracking action items to completion as applicable
• Collaborate with internal and external teams to develop, review, and submit deliverables
• Track and report on the team's progress, identify and implement process improvements, and ensure functional solutions meet quality standards
• Support efforts to conduct training needs assessments to identify skill gaps and training requirements for different user groups
• Gather and document training requirements, ensuring alignment with business objectives and project goals
• Develop and maintain detailed documentation, including training needs analysis reports, training plans, user manuals, and other training materials
• Support the design and development of training curricula, materials, and resources, ensuring they meet the identified needs
• Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required clearance for this role

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Federal_Health25

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 206834