Delivery Excellence - QRM Quality Specialist Senior Consultant - National_Office

Quality Program Operations

• In partnership with the account Risk Manager, to keep Engagement Status notes updated for Industry engagements with the simple facts - the issue and what we are doing to solve.
• Communicate and coordinate back with Quality Program Manager on the biggest issues, equipping them with necessary updates to maintain information/relationship with O/OP Champions, O, OP, and MO leaders.
• Update DEP with the most relevant output of red review calls and financial status updates from Finance Risk Leaders.
• Own CoQ Root Cause management and continual refinement of categories, in partnership with Risk Manager/Finance.
• Support the design and testing of system and reporting enhancements that will optimize Quality Program operations.

Manages bi-directional Relationships

• This role will sit within the Industry Risk teams and will require tight coordination with the Industry Risk managers. Further, it will necessitate a feedback loop with the Quality Program Managers.
  • The person should have the ability to understand the dynamic relationships that exist and have a command and control over the information that will need to be shared.
• Serve as the primary QRM liaison with Industry Finance Risk Leaders to understand and socialize escalating financial risks that may impact delivery quality.

Recruiting for this role ends on 4/6/2025.

Preferred Skills:

• Aptitude to support the future state needs of our QRM organization and effectively interact and share information with multiple stakeholder groups
• Strong leadership skills, including ability to prioritize critical needs, act decisively, and handle a high volume of complex tasks within a given timeframe.
• Strong communication skills, including ability to synthesize complex details into succinct, executive level messaging.
• Strong project management skills
• Strong analytical skills, including ability to analyze various datasets to identify trends
• Education: BBA/BA/BS in related field; Masters' Degree is desirable
• Experience Requirements: 6+ years
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,750 to $171,250

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. See notices of various ban-the-box laws where available.

Requisition code: 211792